User A that is granted the Full Access permission to User B’s mailbox cannot see detailed free/busy information for User B in an Exchange Server 2010 environment

Article ID: 2701162 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You grant User A the Full Access permission to User B’s mailbox in a Microsoft Exchange Server 2010 environment.
  • User B creates some meetings or some appointments.
  • User A tries to view the free/busy information of User B.
In this scenario, User A can only see the time of the meetings or the appointments. However, User A cannot see the detailed free/busy information, such as the subject or the location of meetings or appointments.
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Cause

This issue occurs because the Exchange server checks the permissions for the mailbox incorrectly.
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Resolution

To resolve this issue, install the following update rollup:
2706690
(http://support.microsoft.com/kb/2706690/ )
Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2
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Workaround

To work around this issue, grant User A the folder-level permission for the Calendar folder of User B’s mailbox.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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More information

For more information about how to manage Full Access permissions, go to the following Microsoft website:
Manage Full Access permissions
(http://technet.microsoft.com/en-us/library/bb676551.aspx)
For more information about folder-level permissions, go to the following Microsoft website:
Setting folder-level permissions
(http://msdn.microsoft.com/en-us/library/bb856574(v=EXCHG.140).aspx)
For more information about the Add-MailboxFolderPermission cmdlet, go to the following Microsoft website:
General information about the Add-MailboxFolderPermission cmdlet
(http://technet.microsoft.com/en-us/library/dd298062.aspx)
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Properties

Article ID: 2701162 - Last Review: August 14, 2012 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2701162
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