"This Web page is unavailable" error message when you press F1 to view the Lync 2010 Help page in Lync 2010

Article ID: 2703321 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You apply the update that is described in Microsoft Knowledge Base (KB) article 2670326 to a Microsoft Lync 2010 client.
  • You open a conversation window in Lync 2010, or you open the main window in Lync 2010.
  • You press F1 to view the Lync 2010 Help page.
In this scenario, the Lync 2010 Help page displays the following error message:
This Web page is unavailable.

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CAUSE

This issue occurs because an incorrect URL is sent to the web browser. Therefore, you are redirected to the wrong webpage.
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RESOLUTION

To resolve this issue, install the following update:
2701664
(http://support.microsoft.com/kb/2701664/ )
Description of the cumulative update package for Lync 2010: June 2012

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Properties

Article ID: 2703321 - Last Review: June 16, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbsurveynew kbexpertiseinter KB2703321
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