You cannot create a mailbox or mail-enable a mailbox for a disabled user account in an Exchange Server 2010 environment

Article ID: 2706523 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a disabled user account in a Microsoft Exchange Server 2010 environment.
  • You try to create a mailbox or to mail-enable a mailbox for the user account.
In this scenario, you encounter the following issues:
  • If you use Exchange Management Console to check the user account, the user account does not appear.
  • If you use Exchange Management Shell to check the user account, the operation fails, and you receive the following error message:
    Active Directory account must be logon-enabled for the user's mailbox.
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RESOLUTION

To resolve this issue, install the update rollup that is described in the following article in the Microsoft Knowledge Base:  
2685289
(http://support.microsoft.com/kb/2685289/ )
Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

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WORKAROUND

To work around this issue, temporarily enable the user account to create a mailbox, and then disable the user account.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to create a mailbox in an Exchange organization, go to the following Microsoft website:
Create a Mailbox
(http://technet.microsoft.com/en-us/library/bb123809.aspx)
For more information about how to mail-enable a mailbox by using the Enable-Mailbox cmdlet, go to the following Microsoft website:
Enable-Mailbox
(http://technet.microsoft.com/en-us/library/aa998251.aspx)
For more information about how to disable or enable a user account in Active Directory, go to the following Microsoft website:
Disable or Enable a User Account
(http://technet.microsoft.com/en-us/library/cc753390.aspx)

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Properties

Article ID: 2706523 - Last Review: May 29, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2706523
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