RDX cartridge disks are not recognized correctly in Windows 7, in Windows Vista, in Windows Server 2008, or in Windows Server 2008 R2

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Article ID: 2708857 - View products that this article applies to.
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SYMPTOMS

Assume that you are using ejectable media, such as RDX cartridges and SD cards, on a computer that is running a Windows operating system. In this situation, after you remove one medium, and then you insert another one, the newly inserted medium is not recognized correctly. Additionally, you receive a message that states that the disk must be formatted. This issue occurs when the media have different starting partition offsets and are formatted as NTFS volumes.  

For example, you have two RDX cartridge disks (Disk A and Disk B). You format Disk A in Windows Server 2003, and you format Disk B in Windows Server 2008. You insert Disk A in the computer, and then you remove Disk A from the computer. In this situation, when you insert Disk B in the computer, Disk B is not recognized correctly.

This issue occurs in the following operating system:
  • Windows Vista
  • Windows 7
  • Windows Server 2008
  • Windows Server 2008 R2

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp440.sys6.0.6002.2284753,12005-May-201205:54
Amdagp.sys6.0.6002.2284754,14405-May-201205:54
Isapnp.sys6.0.6002.2284746,46405-May-201205:54
Msisadrv.sys6.0.6002.2284713,18405-May-201205:54
Mssmbios.sys6.0.6002.2284728,03205-May-201205:54
Nv_agp.sys6.0.6002.22847105,85605-May-201205:54
Pci.sys6.0.6002.22847149,37605-May-201205:54
Rdpdr.sys6.0.6002.22847250,36804-May-201213:45
Sisagp.sys6.0.6002.2284752,60805-May-201205:54
Streamci.dll6.0.6002.2284721,88805-May-201205:54
Swenum.sys6.0.6002.2284712,03205-May-201205:54
Termdd.sys6.0.6002.2284751,58405-May-201205:54
Uliagpkx.sys6.0.6002.2284757,72805-May-201205:54
Viaagp.sys6.0.6002.2284753,63205-May-201205:54
Volmgr.sys6.0.6002.2284749,53605-May-201205:54
Volmgrx.sys6.0.6002.22847291,20005-May-201205:44
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp440.sys6.0.6002.2284761,31205-May-201205:38
Isapnp.sys6.0.6002.2284720,35205-May-201205:38
Msisadrv.sys6.0.6002.2284714,72005-May-201205:38
Mssmbios.sys6.0.6002.2284731,61605-May-201205:38
Nv_agp.sys6.0.6002.22847123,26405-May-201205:38
Pci.sys6.0.6002.22847178,56005-May-201205:38
Rdpdr.sys6.0.6002.22847315,90404-May-201214:25
Streamci.dll6.0.6002.2284723,42405-May-201205:38
Swenum.sys6.0.6002.2284712,28805-May-201205:38
Termdd.sys6.0.6002.2284760,80005-May-201205:38
Uliagpkx.sys6.0.6002.2284764,89605-May-201205:38
Volmgr.sys6.0.6002.2284762,84805-May-201205:38
Volmgrx.sys6.0.6002.22847406,40005-May-201205:32
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp460.sys6.0.6002.22847136,70404-May-201212:57
Isapnp.sys6.0.6002.2284734,17605-May-201205:26
Msisadrv.sys6.0.6002.2284721,88805-May-201205:26
Mssmbios.sys6.0.6002.2284754,14405-May-201205:26
Pci.sys6.0.6002.22847442,75205-May-201205:26
Rdpdr.sys6.0.6002.22847711,68004-May-201213:31
Streamci.dll6.0.6002.2284742,88005-May-201205:26
Swenum.sys6.0.6002.2284716,00005-May-201205:26
Termdd.sys6.0.6002.22847156,54405-May-201205:26
Volmgr.sys6.0.6002.22847145,79205-May-201205:26
Volmgrx.sys6.0.6002.228471,031,04005-May-201205:19
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp440.sys6.1.7600.1638553,31214-Jul-200901:26
Amdagp.sys6.1.7600.1638553,31214-Jul-200901:26
Isapnp.sys6.1.7600.1638546,65614-Jul-200901:20
Msisadrv.sys6.1.7600.1638513,88814-Jul-200901:20
Mssmbios.sys6.1.7600.1638528,24014-Jul-200901:20
Nv_agp.sys6.1.7600.16385105,02414-Jul-200901:20
Pci.sys6.1.7601.17836153,96805-May-201207:51
Sisagp.sys6.1.7600.1638552,30414-Jul-200901:19
Streamci.dll6.1.7600.1638522,09614-Jul-200901:19
Swenum.sys6.1.7600.1638512,24014-Jul-200901:19
Termdd.sys6.1.7601.1751453,12020-Nov-201012:30
Uliagpkx.sys6.1.7600.1638557,42414-Jul-200901:19
Vdrvroot.sys6.1.7600.1638532,83214-Jul-200901:19
Viaagp.sys6.1.7600.1638553,32814-Jul-200901:19
Volmgr.sys6.1.7601.1783653,10405-May-201207:52
Agp440.sys6.1.7600.1638553,31214-Jul-200901:26
Amdagp.sys6.1.7600.1638553,31214-Jul-200901:26
Isapnp.sys6.1.7600.1638546,65614-Jul-200901:20
Msisadrv.sys6.1.7600.1638513,88814-Jul-200901:20
Mssmbios.sys6.1.7600.1638528,24014-Jul-200901:20
Nv_agp.sys6.1.7600.16385105,02414-Jul-200901:20
Pci.sys6.1.7601.21988154,48005-May-201207:36
Sisagp.sys6.1.7600.1638552,30414-Jul-200901:19
Streamci.dll6.1.7600.1638522,09614-Jul-200901:19
Swenum.sys6.1.7600.1638512,24014-Jul-200901:19
Termdd.sys6.1.7601.2198853,10405-May-201207:36
Uliagpkx.sys6.1.7600.1638557,42414-Jul-200901:19
Vdrvroot.sys6.1.7600.1638532,83214-Jul-200901:19
Viaagp.sys6.1.7600.1638553,32814-Jul-200901:19
Volmgr.sys6.1.7601.2198853,10405-May-201207:36
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp440.sys6.1.7600.1638561,00814-Jul-200901:52
Isapnp.sys6.1.7600.1638520,54414-Jul-200901:48
Msisadrv.sys6.1.7600.1638515,42414-Jul-200901:48
Mssmbios.sys6.1.7600.1638532,32014-Jul-200901:48
Nv_agp.sys6.1.7600.16385122,96014-Jul-200901:48
Pci.sys6.1.7601.17836184,68805-May-201208:47
Streamci.dll6.1.7600.1638524,14414-Jul-200901:45
Swenum.sys6.1.7600.1638512,49614-Jul-200901:45
Termdd.sys6.1.7601.1751463,36020-Nov-201013:33
Uliagpkx.sys6.1.7600.1638564,59214-Jul-200901:45
Vdrvroot.sys6.1.7600.1638536,43214-Jul-200901:45
Volmgr.sys6.1.7601.1783668,97605-May-201208:47
Agp440.sys6.1.7600.1638561,00814-Jul-200901:52
Isapnp.sys6.1.7600.1638520,54414-Jul-200901:48
Msisadrv.sys6.1.7600.1638515,42414-Jul-200901:48
Mssmbios.sys6.1.7600.1638532,32014-Jul-200901:48
Nv_agp.sys6.1.7600.16385122,96014-Jul-200901:48
Pci.sys6.1.7601.21988185,20005-May-201208:25
Streamci.dll6.1.7600.1638524,14414-Jul-200901:45
Swenum.sys6.1.7600.1638512,49614-Jul-200901:45
Termdd.sys6.1.7601.2198863,34405-May-201208:25
Uliagpkx.sys6.1.7600.1638564,59214-Jul-200901:45
Vdrvroot.sys6.1.7600.1638536,43214-Jul-200901:45
Volmgr.sys6.1.7601.2198868,46405-May-201208:25
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp460.sys6.1.7600.16385137,21613-Jul-200923:45
Isapnp.sys6.1.7600.1638534,38414-Jul-200901:58
Msisadrv.sys6.1.7600.1638522,59214-Jul-200901:58
Mssmbios.sys6.1.7600.1638558,43214-Jul-200901:58
Pci.sys6.1.7601.17836456,04805-May-201207:18
Streamci.dll6.1.7600.1638543,07214-Jul-200901:56
Termdd.sys6.1.7601.17514162,68820-Nov-201010:33
Vdrvroot.sys6.1.7600.1638566,11214-Jul-200901:56
Volmgr.sys6.1.7601.17836184,17605-May-201207:18
Agp460.sys6.1.7600.16385137,21613-Jul-200923:45
Isapnp.sys6.1.7600.1638534,38414-Jul-200901:58
Msisadrv.sys6.1.7600.1638522,59214-Jul-200901:58
Mssmbios.sys6.1.7600.1638558,43214-Jul-200901:58
Pci.sys6.1.7601.21988458,09605-May-201207:28
Streamci.dll6.1.7600.1638543,07214-Jul-200901:56
Termdd.sys6.1.7601.21988162,67205-May-201207:28
Vdrvroot.sys6.1.7600.1638566,11214-Jul-200901:56
Volmgr.sys6.1.7601.21988187,24805-May-201207:28

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameX86_bf94512ecb50955590f22bd00ab929b1_31bf3856ad364e35_6.0.6002.22847_none_df9512b9432d9e95.manifest
File versionNot applicable
File size708
Date (UTC)05-May-2012
Time (UTC)06:10
File nameX86_machine.inf_31bf3856ad364e35_6.0.6002.22847_none_bc5ed140d50ed313.manifest
File versionNot applicable
File size9,974
Date (UTC)05-May-2012
Time (UTC)06:10
File nameX86_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22847_none_df4ea6079c86d085.manifest
File versionNot applicable
File size4,464
Date (UTC)05-May-2012
Time (UTC)06:10
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_d33f112920d897ee73dff79425de89e5_31bf3856ad364e35_6.0.6002.22847_none_56af8f54ff73001e.manifest
File versionNot applicable
File size712
Date (UTC)05-May-2012
Time (UTC)06:10
File nameAmd64_machine.inf_31bf3856ad364e35_6.0.6002.22847_none_187d6cc48d6c4449.manifest
File versionNot applicable
File size8,242
Date (UTC)05-May-2012
Time (UTC)06:10
File nameAmd64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22847_none_3b6d418b54e441bb.manifest
File versionNot applicable
File size4,733
Date (UTC)05-May-2012
Time (UTC)06:10
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_03666334a59607ba19060593781fce38_31bf3856ad364e35_6.0.6002.22847_none_76c40c0355be24ea.manifest
File versionNot applicable
File size710
Date (UTC)05-May-2012
Time (UTC)06:10
File nameIa64_machine.inf_31bf3856ad364e35_6.0.6002.22847_none_bc607536d50cdc0f.manifest
File versionNot applicable
File size7,081
Date (UTC)05-May-2012
Time (UTC)06:10
File nameIa64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22847_none_df5049fd9c84d981.manifest
File versionNot applicable
File size4,730
Date (UTC)05-May-2012
Time (UTC)06:10

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_machine.inf_31bf3856ad364e35_6.1.7601.17836_none_bc06bd951d01548a.manifest
File versionNot applicable
File size9,456
Date (UTC)05-May-2012
Time (UTC)13:56
File nameX86_machine.inf_31bf3856ad364e35_6.1.7601.21988_none_bc5c4b583645b2b7.manifest
File versionNot applicable
File size9,456
Date (UTC)05-May-2012
Time (UTC)13:56
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_machine.inf_31bf3856ad364e35_6.1.7601.17836_none_18255918d55ec5c0.manifest
File versionNot applicable
File size7,894
Date (UTC)05-May-2012
Time (UTC)14:25
File nameAmd64_machine.inf_31bf3856ad364e35_6.1.7601.21988_none_187ae6dbeea323ed.manifest
File versionNot applicable
File size7,894
Date (UTC)05-May-2012
Time (UTC)14:25
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_machine.inf_31bf3856ad364e35_6.1.7601.17836_none_bc08618b1cff5d86.manifest
File versionNot applicable
File size6,844
Date (UTC)05-May-2012
Time (UTC)13:30
File nameIa64_machine.inf_31bf3856ad364e35_6.1.7601.21988_none_bc5def4e3643bbb3.manifest
File versionNot applicable
File size6,844
Date (UTC)05-May-2012
Time (UTC)13:30

Properties

Article ID: 2708857 - Last Review: June 13, 2012 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Foundation
    • Windows Server 2008 Standard
    • Windows Server 2008 Standard without Hyper-V
    • Windows Web Server 2008
  • Windows Vista Service Pack 2, when used with:
    • Windows Vista Enterprise
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Home Basic
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Starter
    • Windows Vista Ultimate
    • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2708857

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