Article ID: 2710637 - View products that this article applies to.
When you use a Microsoft Bluetooth mouse, it may stop responding. This can happen during normal usage or when one of these specific scenarios occurs:
Mouse stops responding during normal usage or after wake from sleepCan occur when the Bluetooth host fails to reconnect with the mouse. The host then ignores successive reconnection attempts or sets the adaptive frequency hopping to a different frequency and loses device acknowledgement.
Mouse stops responding when multiple mice are connectedCan occur when the Bluetooth host has a 'stop' on the flow control while polling other devices.
Mouse stops responding during normal usage or after wake from sleepIf the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. To do this, follow these steps:
Note: You will need to use your keyboard to move around your system.
If this doesn't work, you can also try re-enumerating by turning the power on the Bluetooth receiver off and then on, unplugging and plugging the dongle for the receiver (if there is one), or restarting the computer.
Mouse stops responding when multiple mice are connectedIf the mouse stops responding and there are multiple mice connected to the PC, turn off and then turn on one of the Bluetooth mice.
If the problem occurs more than once, and you have to repeatedly re-add the mouse or turn it off and then on, you may want to update firmware or drivers associated with the Bluetooth controller. Please contact the computer manufacturer or manufacturer of the controller for more information.
For more information about troubleshooting wireless and Bluetooth issues, see this Troubleshooting: Mice