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Store.exe crashes on an Exchange Server 2010 mailbox server if a VSAPI based antivirus software is used
Article ID: 2716145 - View products that this article applies to.
When you use a virus scanning API (VSAPI) based antivirus software in a Microsoft Exchange Server 2010 environment, the Store.exe process crashes on the Exchange Server 2010 mailbox server. Additionally, the following event is logged in the Application log:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Faulting application store.exe, version Version, time stamp TimeStamp, faulting module mdbrest.dll, version Version, time stamp TimeStamp, exception code 0xc0000005, fault offset Offset, process id ProcessID, application start time Time.
This issue occurs because the Exchange server incorrectly inserts an additional semicolon (;) character to certain properties that are used by the VSAPI 2.6 protocol. When the antivirus software uses these certain VSAPI properties, the additional semicolon causes an unhandled exception. Therefore, the Store.exe process crashes.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2785908/ )Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about VSAPI scanners, go to the following Microsoft website:
General information about VSAPI scanners
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2716145 - Last Review: December 14, 2012 - Revision: 4.0