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Summary

The Support Diagnostics Platform (SDP) manifest file is designed to collect relevant registry data, configuration files, and event log information to help troubleshoot common Forefront Endpoint Protection support issues. This article provides details on the data collected by the Forefront Endpoint Protection Server Troubleshooter.

More Information

This article describes the information that may be collected from a machine when running Forefront Endpoint Protection Server Troubleshooter.



Information Collected

AutoRuns Information

Description

File Name

Autorun information

{Computername}_Autoruns.htm

{Computername}_Autoruns.xml



Collecting ConfigMgr Log Files

Description

File Name

ConfigMgr Agent Logs

{Computername}_ConfigMgrAgentLogs.CAB

ConfigMgr Server Logs

{Computername}_SMSAdminUI.log



{Computername}_ConfigMgrServerLogs.CAB

ConfigMgr AdminUI Log



Event Log files

Description

File Name

Export of the System event log

{Computername}_evt_System.csv

{Computername}_evt_System.evt(x)

{Computername}_evt_System.txt

Export of the Application event log

{Computername}_evt _Application.csv

{Computername}_evt _Application.evt(x)

{Computername}_evt_Application.txt

Export of the Security event log

{Computername}_evt_Security.csv

{Computername}_evt_Security.evt(x)

{Computername}_evt_Security.txt

Export of ForeforntEndpointProtection log

{Computername}_evt_ ForeforntEndpointProtection.csv

{Computername}_evt_ ForeforntEndpointProtection.evt(x)

{Computername}_evt_ ForeforntEndpointProtection.txt



FEP Information

Description

File Name

Program Files Tree

{Computername}__FEP_PROGRAMFILES_TREE.log

SQL Job Information

{Computername}__FEP_SQLJob_Info.log

FEP Collection Information

{Computername}_FEP_Collection_Info.log

FEP SQL job info

{Computername}_FEP_SQLJob_Info.log





FEP Server Support Files

Description

File Name

FEP Service Trace

{Computername}_FepServiceTrace.etl

Update Rollup 1 Logs (KB2551095)

{Computername}_FEP2010-FEPEXT-KB2551095-x64-ENU.msp_DDMMYYYY_HHMMSS.log



{Computername}_FEP2010-FEPREPORT-KB2551095-x64-ENU.msp_ DDMMYYYY_HHMMSS.log



{Computername}__FEP2010-FEPUX-KB2551095-x64-ENU.msp_ DDMMYYYY_HHMMSS.log

FEP Reporting Prerequisite Log

(KB2554364)

{Computername}_FEP2010-FEPREPORT-KB2554364-x64-ENU.msp_ DDMMYYYY_HHMMSS.log

FEP Hotfix Logs (KB2597508)

{Computername}_FEPExt_ DDMMYYYY_HHMMSS.log



{Computername}_FepReport_ DDMMYYYY_HHMMSS.log



{Computername}_FEPUX_ DDMMYYYY_HHMMSS.log

FEP Server Setup Log

{Computername}_ServerSetup_ DDMMYYYY_HHMMSS.log





FEP SUA

Description

File Name

Software Update Automation

{Computername}_SoftwareUpdateAutomation.log





File Version Information (ChkSym)

Description

File Name

CheckSym Output

{Computername}_sym_ProgramFiles_SYS.CSV



{Computername}_sym_ProgramFiles_SYS.TXT



{Computername}_sym_ProgramFilesx86_SYS.CSV



{Computername}_sym_ProgramFilesx86_SYS.TXT



{Computername}_sym_Drivers.CSV



{Computername}_sym_Drivers.TXT



{Computername}_sym_System32_DLL.CSV



{Computername}_sym_System32_DLL.TXT



{Computername}_sym_SysWOW64_DLL.CSV



{Computername}_sym_SysWOW64_DLL.TXT



{Computername}_sym_System32_EXE.CSV



{Computername}_sym_System32_EXE.TXT



{Computername}_sym_System32_SYS.CSV



{Computername}_sym_System32_SYS.TXT



{Computername}_sym_SysWOW64_SYS.CSV



{Computername}_sym_SysWOW64_SYS.TXT



{Computername}_sym_SysWOW64_EXE.CSV



{Computername}_sym_SysWOW64_EXE.TXT



{Computername}_sym_PrintSpool.CSV



{Computername}_sym_PrintSpool.TXT



{Computername}_sym_MS_iSCSI.CSV



{Computername}_sym_MS_iSCSI.TXT



{Computername}_sym_Process.CSV



{Computername}_sym_Process.txt



{Computername}_sym_RunningDrivers.CSV



{Computername}_sym_RunningDrivers.TXT





Installed Updates/Hotfixes

Description

File Name

Installed updates history

{Computername}_Hotfixes.csv

{Computername}_Hotfixes.txt

{Computername}_Hotfixes.htm



Resultant Set of Policy (RSOP)

Description

File Name

Policy information

{Computername}_GPResult.txt



{Computername}_GPResult.htm



System Information

Description

File Name

System information

{Computername}_msinfo32.nfo

{Computername}_msinfo32.txt



System State Information

Description

File Name

Scheduled tasks

{Computername}_schtasks.csv

{Computername}_schtasks.txt

Installed services

{Computername}_SC_Services_Output.txt

Running processes

{Computername}_TaskList.txt

Environment Variables

{Computername}_EnvironmentVariables.txt



Virtualization Information

Description

File Name

Virtualization information

{Computername}_Virtualization.txt

{Computername}_Virtualization.htm

References

KB 973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7
http://support.microsoft.com/kb/973559

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