iPhone or iPad does not push notifications to Lync 2010 for iPhone or to Lync 2010 for iPad when you restart the iPhone or iPad after you sign out of Lync 2010

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Article ID: 2716472 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You sign out of Microsoft Lync 2010 for iPhone or Microsoft Lync 2010 for iPad on an Apple iPhone or on an Apple iPad that has iOS 5.0 or a later version of iOS installed.
  • You turn off and then turn on the iPhone or iPad.
  • You tap Notifications on the Settings screen.
In this scenario, Lync 2010 for iPhone or Lync 2010 for iPad is not displayed on the Notifications screen. Additionally, the iPhone or iPad does not push notifications for Lync 2010 for iPhone or for Lync 2010 for iPad.

RESOLUTION

To resolve this issue for Lync 2010 for iPhone, install the following cumulative update:
2721062 Description of the cumulative update package for Lync 2010 for iPhone: June 2012
To resolve this issue for Lync 2010 for iPad, install the following cumulative update:

2709412 Description of the cumulative update package for Lync 2010 for iPad: June 2012

WORKAROUND

To work around this issue, stay signed in to Lync 2010 for iPhone or Lync 2010 for iPad when you restart the iPhone or iPad.

REFERENCES

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2716472 - Last Review: June 26, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Lync 2010 for iPad
  • Microsoft Lync 2010 for iPhone
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew KB2716472

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