"Cannot connect the computer to the server" error message after you install the client connect on a client computer

Article ID: 2723674 - View products that this article applies to.
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After you start the client connector on client computer, you may receive the following error message:

Cannot connect the computer to the server because either another software installation is in progress or, the computer has a restart pending. Either complete the installation process, or, restart the computer and try to connect it again.
Note This problem may continue to occur even after you restart the computer multiple times.

Note This issue occurs on the client computer when connecting to the server in the Applied To section. The resolution steps should be performed on the client computer.


This problem may occur because an earlier software installation on the client computer has left the computer in a restart pending state, and restarting the computer does not clear the state.


Important To fix this problem, first restart the computer.

If the restart does not fix the problem, and you want us to fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically on client computer, click the Fix this problem link under the "Enable this fix" heading. Then, click Run in the File Download dialog box, and follow the steps in the wizard.

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Enable this fix
Fix this problem
Microsoft Fix it 50865

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Let me fix it myself

To fix this problem yourself on the client computer, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click to select the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
  3. After you select the subkey that is specified in step 2, right-click PendingFileRenameOperations, and then click Delete.
  4. Locate and then click to select the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
  5. After you select the key that is specified in step 4, right-click RebootRequired, and then click Delete.
  6. On the File menu, click Exit to exit Registry Editor.
  7. Restart the computer.
Note: This steps applies on the client computers running all versions of Windows XP, Windows Vista, Windows 7 and Windows 8


Article ID: 2723674 - Last Review: August 14, 2012 - Revision: 2.0
Applies to
  • Windows Small Business Server 2011 Essentials
  • Windows Home Server 2011
  • Windows Storage Server 2008 R2 Essentials
kbfixme kbmsifixme kbexpertiseinter kbprb kbsurveynew KB2723674

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