ID do artigo: 2732500 - Exibir os produtos aos quais esse artigo se aplica.
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Sintomas

Consider the following scenario:
  • You create a system restore point by using the System Restore tool on a computer that is running Windows 7.
  • You install the update 2572077, and then you install update 2446710 or update 2518869.
  • You start the computer by using the Windows 7 Installation media, or you start the computer in Windows Recovery Environment (Windows RE).
  • You try to restore the system to the system restore point that you created by using System Recovery Options.
In this scenario, the System Restore tool fails. Additionally, you receive the following error message:

E_UNEXPECTED (0x8000FFFF)

Resolução

To avoid this problem, install the hotfix that is described in this Microsoft KB article on the Windows Imaging Format (WIM) file in your Windows RE environment. To do this, follow these steps.

Note If your computer is in an OEM product-based environment, contact the OEM vendor for more information.
  1. Install Windows Automated Installation Kit (AIK) for Windows 7 on the computer. To download Windows AIK, go to the following Microsoft website:
    http://www.microsoft.com/pt-br/download/details.aspx?id=5753
  2. Create the Windows RE image (Winre.wim). To do this, follow these steps:
    1. Click Start, click All Programs, and then click Windows AIK.
    2. Right-click Deployment Tools Command Prompt, and then click Run as administrator.
    3. Copy the Install.wim file from Windows 7 installation media to a folder. To do this, run the following commands:
      md C:\OS_Image
      md C:\OS_Image\mount
      copy D:\sources\install.wim C:\OS_Image
    4. Mount the Install.wim file by using the ImageX tool. To do this, run the following command:
      ImageX /mountrw C:\OS_Image\install.wim 1 C:\OS_Image\mount
    5. Copy the Windows RE image (Winre.wim) from the mounted Windows 7 image to a folder. To do this, run the following commands:
      md C:\winre
      md C:\winre\mount
      copy C:\OS_image\mount\windows\system32\recovery\winre.wim C:\winre\
    6. Unmount the mounted Windows 7 image after you copy the Windows RE image (Winre.wim). To do this, run the following command:
      ImageX /unmount C:\OS_Image\mount
  3. Install the hotfix on the Windows RE image (Winre.wim). To do this, follow these steps:
    1. Mount the Winre.wim file that you created in step 2. To do this, run the following command:
      ImageX /mountrw C:\winre\winre.wim 1 C:\winre\mount
    2. Install the hotfix on the mounted Windows RE image. To do this, run the following command:
      Dism /image:C:\winre\mount /Add-Package:c:\TEMP\Windows6.1-KB2709289-x64.msu
    3. Determine whether the hotfix is installed successfully. To do this, run the following command:
      Dism /image:C:\winre\mount /Get-Packages
    4. Commit the changes to the Winre.wim file. To do this, run the following command:
      ImageX.exe /unmount /commit C:\winre\mount
  4. Create a customized Windows RE medium by using the Winre.wim file. To do this, follow these steps:
    1. Create a file to make a Windows RE image. To do this, run the following command:
      copype.cmd amd64 C:\WinREx64
    2. Copy the Winre.wim file to the ISO\sources folder, and then rename the file as Boot.wim. To do this, run the following command:
      copy C:\winre\winre.wim C:\WinREx64\ISO\sources\boot.wim
    3. Deploy the customized Windows RE image to any media.

Update information

How to obtain this update

Microsoft Update
This update is available from the Microsoft Update website:
http://www.update.microsoft.com/
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Rstrui.exe6.1.7600.16385262,65614-Jul-200901:14x86
Srclient.dll6.1.7600.1638543,00814-Jul-200901:16x86
Srcore.dll6.1.7600.17018400,89605-May-201207:44x86
Rstrui.exe6.1.7600.21208262,65605-May-201207:37x86
Srclient.dll6.1.7600.2120843,00805-May-201207:41x86
Srcore.dll6.1.7600.21208400,89605-May-201207:41x86
Rstrui.exe6.1.7601.17514262,65620-Nov-201012:17x86
Srclient.dll6.1.7600.1638543,00814-Jul-200901:16x86
Srcore.dll6.1.7601.17836400,89605-May-201207:46x86
Rstrui.exe6.1.7601.21988262,65605-May-201207:29x86
Srclient.dll6.1.7601.2198843,00805-May-201207:33x86
Srcore.dll6.1.7601.21988400,89605-May-201207:33x86
For all supported x64-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Rstrui.exe6.1.7600.16385296,96014-Jul-200901:39x64
Srclient.dll6.1.7600.1638550,17614-Jul-200901:41x64
Srcore.dll6.1.7600.17018503,80805-May-201208:30x64
Rstrui.exe6.1.7600.21208296,96005-May-201208:30x64
Srclient.dll6.1.7600.2120850,17605-May-201208:38x64
Srcore.dll6.1.7600.21208503,80805-May-201208:38x64
Rstrui.exe6.1.7601.17514296,96020-Nov-201013:25x64
Srclient.dll6.1.7600.1638550,17614-Jul-200901:41x64
Srcore.dll6.1.7601.17836503,80805-May-201208:36x64
Rstrui.exe6.1.7601.21988296,96005-May-201208:17x64
Srclient.dll6.1.7601.2198850,17605-May-201208:18x64
Srcore.dll6.1.7601.21988503,80805-May-201208:18x64
Srclient.dll6.1.7600.1701843,00805-May-201207:44x86
Srclient.dll6.1.7600.2120843,00805-May-201207:41x86
Srclient.dll6.1.7601.1783643,00805-May-201207:46x86
Srclient.dll6.1.7601.2198843,00805-May-201207:33x86

Situação

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Mais Informações

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Windows RE, go to the following Microsoft website:
General information about Windows RE
For more information about how to create a bootable Windows PE RAM disk on a hard disk, go to the following Microsoft website:
Walkthrough: create a bootable Windows PE RAM disk on a hard disk
For more information about how to create a bootable Windows PE RAM disk on CD-ROM, go to the following Microsoft website:
Walkthrough: create a bootable Windows PE RAM disk on CD-ROM
For more information about how to create a bootable Windows PE RAM disk on a USB flash disk, go to the following Microsoft website:
Walkthrough: create a bootable Windows PE RAM disk on a USB flash disk
For more information about the issue that is described in this article, click the following article number to view the article in the Microsoft Knowledge Base:
2709289 System Restore tool does not work in Windows RE on a Windows 7-based computer
For more information about security updates for the .NET Framework 3.5.1, click the following article numbers to view the articles in the Microsoft Knowledge Base:

2518869 MS11-044: Description of the security update for the .NET Framework 3.5.1 on Windows 7 Service Pack 1 and on Windows Server 2008 R2 Service Pack 1: June 14, 2011
2518869 MS11-044: Description of the security update for the .NET Framework 3.5.1 on Windows 7 Service Pack 1 and on Windows Server 2008 R2 Service Pack 1: June 14, 2011
2572077 MS11-078: Description of the security update for .NET Framework 3.5.1 for Windows 7 SP1 and Windows Server 2008 R2 SP1: October 11, 2011

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
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File nameX86_145aba7854d346a757b8b276f031d2b6_31bf3856ad364e35_6.1.7601.21988_none_d2f382255e17d7c4.manifest
File versionNot applicable
File size706
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameX86_147576f2156b2afaf24a538fecea4794_31bf3856ad364e35_6.1.7600.17018_none_93cae0fc53b520a1.manifest
File versionNot applicable
File size706
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameX86_167b96d116c1abb422777218e41ce908_31bf3856ad364e35_6.1.7601.17836_none_e31d1c5084d50bd2.manifest
File versionNot applicable
File size706
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameX86_186ae7f92eca2d4a5252e8af286fa888_31bf3856ad364e35_6.1.7600.21208_none_a404be053da45f66.manifest
File versionNot applicable
File size706
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameX86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.17018_none_4704b9e314573e34.manifest
File versionNot applicable
File size16,366
Date (UTC)05-May-2012
Time (UTC)17:26
PlatformNot applicable
File nameX86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.21208_none_479928802d6cbf34.manifest
File versionNot applicable
File size15,778
Date (UTC)05-May-2012
Time (UTC)08:51
PlatformNot applicable
File nameX86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_48d3a041118f7939.manifest
File versionNot applicable
File size16,366
Date (UTC)05-May-2012
Time (UTC)17:26
PlatformNot applicable
File nameX86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_49292e042ad3d766.manifest
File versionNot applicable
File size15,778
Date (UTC)05-May-2012
Time (UTC)08:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
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File nameAmd64_06927a3d3c7a71281253e0bf355f29a4_31bf3856ad364e35_6.1.7600.21208_none_ef97264f8e05ff05.manifest
File versionNot applicable
File size710
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_0d14d0c5e125b22acfb2273fa8b123d6_31bf3856ad364e35_6.1.7600.17018_none_3d65cccb98559055.manifest
File versionNot applicable
File size710
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_3cc3288a190e4bf1742438404f5d94f9_31bf3856ad364e35_6.1.7601.21988_none_8712ad03d1c04f90.manifest
File versionNot applicable
File size710
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_83e2e530079c6d8baf85a722334dcabb_31bf3856ad364e35_6.1.7600.17018_none_cf1dae098cf35b7a.manifest
File versionNot applicable
File size1,062
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_917ac7920d9e40c327490b15b912f6fa_31bf3856ad364e35_6.1.7601.17836_none_f83f629456ba94a7.manifest
File versionNot applicable
File size1,062
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_b5d6d114a61778df97ecc10bfb643a76_31bf3856ad364e35_6.1.7601.21988_none_1b07019d348407a0.manifest
File versionNot applicable
File size1,062
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_e4b6cc2a1389919e7c95b3eab1553736_31bf3856ad364e35_6.1.7601.17836_none_7fa9b2da758f9373.manifest
File versionNot applicable
File size710
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_eced9f91fe0810cb740304f34dfda088_31bf3856ad364e35_6.1.7600.21208_none_d8e6edc92d5d401d.manifest
File versionNot applicable
File size1,062
Date (UTC)05-May-2012
Time (UTC)17:07
PlatformNot applicable
File nameAmd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.17018_none_a3235566ccb4af6a.manifest
File versionNot applicable
File size16,370
Date (UTC)05-May-2012
Time (UTC)17:08
PlatformNot applicable
File nameAmd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.21208_none_a3b7c403e5ca306a.manifest
File versionNot applicable
File size15,782
Date (UTC)05-May-2012
Time (UTC)09:40
PlatformNot applicable
File nameAmd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_a4f23bc4c9ecea6f.manifest
File versionNot applicable
File size16,370
Date (UTC)05-May-2012
Time (UTC)17:08
PlatformNot applicable
File nameAmd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_a547c987e331489c.manifest
File versionNot applicable
File size15,782
Date (UTC)05-May-2012
Time (UTC)09:25
PlatformNot applicable
File nameWow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.17018_none_ad77ffb901157165.manifest
File versionNot applicable
File size12,986
Date (UTC)05-May-2012
Time (UTC)08:16
PlatformNot applicable
File nameWow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.21208_none_ae0c6e561a2af265.manifest
File versionNot applicable
File size12,986
Date (UTC)05-May-2012
Time (UTC)08:14
PlatformNot applicable
File nameWow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_af46e616fe4dac6a.manifest
File versionNot applicable
File size12,986
Date (UTC)05-May-2012
Time (UTC)08:25
PlatformNot applicable
File nameWow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_af9c73da17920a97.manifest
File versionNot applicable
File size12,986
Date (UTC)05-May-2012
Time (UTC)07:55
PlatformNot applicable

Propriedades

ID do artigo: 2732500 - Última revisão: quinta-feira, 11 de outubro de 2012 - Revisão: 2.0
A informação contida neste artigo aplica-se a:
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
Palavras-chave: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2732500

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