"0x000000E3" Stop error when you try to restart a Windows 7-based or Windows Server 2008 R2-based computer

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Article ID: 2735209 - View products that this article applies to.
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Symptoms

When you try to restart a Windows 7-based or Windows Server 2008 R2-based computer, the computer crashes. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x000000E3 (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error describes a RESOURCE_NOT_OWNED issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000E3" errors are caused by this issue.
  • This issue occurs more frequently on a computer that has the following hardware configurations:
    • Processor: quad-core
    • Memory: 16 gigabytes (GB) of RAM
    • Graphics controller: Nvidia

Cause

This issue occurs because the ERESOURCE structure is applied incorrectly when the components that are used by the Ci.dll file are not initialized yet. In this case occurs because the Event Tracing for Windows (ETW) event handle is set too early before the initialization phase is complete.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.17xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ci.dll6.1.7600.17122690,64806-Sep-201216:45
Driver.stlNot applicable12,52310-Jun-200921:19
Ci.dll6.1.7600.21320690,64806-Sep-201219:16
Driver.stlNot applicable12,52310-Jun-200921:19
Ci.dll6.1.7601.17950690,64806-Sep-201216:40
Driver.stlNot applicable12,52310-Jun-200921:19
Ci.dll6.1.7601.22108690,64806-Sep-201216:35
Driver.stlNot applicable12,52310-Jun-200921:19
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ci.dll6.1.7600.17122779,98406-Sep-201217:35
Driver.stlNot applicable12,52310-Jun-200920:36
Ci.dll6.1.7600.21320779,98406-Sep-201220:20
Driver.stlNot applicable12,52310-Jun-200920:36
Ci.dll6.1.7601.17950779,98406-Sep-201217:47
Driver.stlNot applicable12,52310-Jun-200920:36
Ci.dll6.1.7601.22108779,98406-Sep-201218:09
Driver.stlNot applicable12,52310-Jun-200920:36
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ci.dll6.1.7600.17122199,72006-Sep-201216:36
Driver.stlNot applicable12,52310-Jun-200920:40
Ci.dll6.1.7600.21320199,72006-Sep-201219:19
Driver.stlNot applicable12,52310-Jun-200920:40
Ci.dll6.1.7601.17950199,72006-Sep-201216:32
Driver.stlNot applicable12,52310-Jun-200920:40
Ci.dll6.1.7601.22108199,72007-Sep-201212:25
Driver.stlNot applicable12,52310-Jun-200920:40

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_39d83b418a558f70680789981508fe79_31bf3856ad364e35_6.1.7601.22108_none_4e5f60f1fd2b1ecd.manifest
File versionNot applicable
File size701
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameX86_3da10d583bb908bcc1ba8a318849447c_31bf3856ad364e35_6.1.7600.21320_none_8247764bc44f42e9.manifest
File versionNot applicable
File size701
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameX86_533accfb7cd2abb0148d150e8d5a46a5_31bf3856ad364e35_6.1.7600.17122_none_1531d36cb65ed8f9.manifest
File versionNot applicable
File size701
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameX86_8da333164429f885026d499728e0781b_31bf3856ad364e35_6.1.7601.17950_none_eeead3e62d57fb15.manifest
File versionNot applicable
File size701
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameX86_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7600.17122_none_a08c0b7765e5a55f.manifest
File versionNot applicable
File size20,049
Date (UTC)06-Sep-2012
Time (UTC)17:03
File nameX86_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7600.21320_none_a113a9947f050fa2.manifest
File versionNot applicable
File size20,049
Date (UTC)06-Sep-2012
Time (UTC)19:36
File nameX86_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.17950_none_a25021e96325fc55.manifest
File versionNot applicable
File size20,049
Date (UTC)06-Sep-2012
Time (UTC)17:02
File nameX86_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.22108_none_a317a8c27c140e64.manifest
File versionNot applicable
File size20,049
Date (UTC)06-Sep-2012
Time (UTC)16:57
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_9d45ce5c8bc68d05972ca706774c863e_31bf3856ad364e35_6.1.7601.17950_none_4ba5272fffd26ca6.manifest
File versionNot applicable
File size705
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameAmd64_b5861d39468487ec1b87f3f0118d6b9a_31bf3856ad364e35_6.1.7600.17122_none_930a91dba20d7270.manifest
File versionNot applicable
File size705
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameAmd64_dccf2c1c65ebf7a7930b15800678736d_31bf3856ad364e35_6.1.7601.22108_none_cf6f7a1d8c8bfbfe.manifest
File versionNot applicable
File size705
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameAmd64_e8d08763543a252d4bf7836d41475a4b_31bf3856ad364e35_6.1.7600.21320_none_87260338deedd626.manifest
File versionNot applicable
File size705
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameAmd64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7600.17122_none_fcaaa6fb1e431695.manifest
File versionNot applicable
File size20,055
Date (UTC)06-Sep-2012
Time (UTC)18:06
File nameAmd64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7600.21320_none_fd324518376280d8.manifest
File versionNot applicable
File size20,055
Date (UTC)06-Sep-2012
Time (UTC)20:36
File nameAmd64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.17950_none_fe6ebd6d1b836d8b.manifest
File versionNot applicable
File size20,055
Date (UTC)06-Sep-2012
Time (UTC)18:10
File nameAmd64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.22108_none_ff36444634717f9a.manifest
File versionNot applicable
File size20,055
Date (UTC)06-Sep-2012
Time (UTC)18:31
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0833e8db0aa7962a2c7d03d29eb4d87e_31bf3856ad364e35_6.1.7600.17122_none_cc114d2c3103ee0d.manifest
File versionNot applicable
File size703
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameIa64_9e86d9ecbde4f403c76c3f204a84cb6e_31bf3856ad364e35_6.1.7601.22108_none_e049f4b1e4758793.manifest
File versionNot applicable
File size703
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameIa64_a6d07b5a677df1abd381bbfdc1de69d0_31bf3856ad364e35_6.1.7600.21320_none_da82a10bae8e993d.manifest
File versionNot applicable
File size703
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameIa64_ffcda08c47259897c77280ba2eb0fe9d_31bf3856ad364e35_6.1.7601.17950_none_bb32e04356ac101f.manifest
File versionNot applicable
File size703
Date (UTC)07-Sep-2012
Time (UTC)17:05
File nameIa64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7600.17122_none_a08daf6d65e3ae5b.manifest
File versionNot applicable
File size20,052
Date (UTC)06-Sep-2012
Time (UTC)18:13
File nameIa64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7600.21320_none_a1154d8a7f03189e.manifest
File versionNot applicable
File size20,052
Date (UTC)06-Sep-2012
Time (UTC)20:29
File nameIa64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.17950_none_a251c5df63240551.manifest
File versionNot applicable
File size20,052
Date (UTC)06-Sep-2012
Time (UTC)17:59
File nameIa64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.22108_none_a3194cb87c121760.manifest
File versionNot applicable
File size20,052
Date (UTC)07-Sep-2012
Time (UTC)12:44

Properties

Article ID: 2735209 - Last Review: November 5, 2012 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2735209

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