You cannot deploy a client agent by using System Center 2012 Configuration Manager on a computer that is running the French version of Windows 7

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Article ID: 2737681 - View products that this article applies to.
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Symptoms

Assume that you try to deploy a client agent by using System Center 2012 Configuration Manager on a computer that is running the French version of Windows 7. In this situation, the client agent is not deployed.

Note This issue does not occur on a computer that is running the English version of Windows 7.

Cause

This issue occurs because of a localization issue in the Basebrd.dll.mui file. When an application such as Windows Management Instrumentation (WMI) uses the IDS_WINDOWS_LONG value on a computer that is running the French version of Windows 7, all space characters are encoded incorrectly with a "0xA0" ASCII value. In this situation, System Center 2012 Configuration Manager does not recognize the client computer as a Windows 7 computer, and the client agent is not deployed. However, on a computer that is running the English version of Windows 7, the space characters are encoded correctly with a "0x20" ASCII value.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1).
For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTime
Basebrd.dll.mui6.1.7601.22075818,68831-Jul-201216:43
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Basebrd.dll.mui6.1.7601.22075818,68831-Jul-201217:42

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_decc0a925495e4599e8de1707502e39c_31bf3856ad364e35_6.1.7601.22075_none_7313d46be777f96a.manifest
File versionNot applicable
File size720
Date (UTC)01-Aug-2012
Time (UTC)06:48
File nameX86_microsoft-windows-b..nterprise.resources_31bf3856ad364e35_6.1.7601.22075_fr-fr_f7b2298a9dd02bf4.manifest
File versionNot applicable
File size2,553
Date (UTC)31-Jul-2012
Time (UTC)17:58
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_0967ff0732e3c46876a15f91c819d80a_31bf3856ad364e35_6.1.7601.22075_none_a6d12887ea2fd947.manifest
File versionNot applicable
File size724
Date (UTC)01-Aug-2012
Time (UTC)06:48
File nameAmd64_microsoft-windows-b..nterprise.resources_31bf3856ad364e35_6.1.7601.22075_fr-fr_53d0c50e562d9d2a.manifest
File versionNot applicable
File size2,555
Date (UTC)31-Jul-2012
Time (UTC)18:46

Properties

Article ID: 2737681 - Last Review: October 11, 2012 - Revision: 2.0
Applies to
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2737681

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