In Microsoft Outlook for Mac 2011, you receive a "No Results" message when you try to search for an email message. Additionally, when you search by using the Mac OS native Spotlight Search, your search may not be successful.
This issue may occur for one of the following reasons:
- Spotlight Search indexing is incomplete.
- The Outlook Identity name contains special characters such as the slash mark (/).
- The Outlook Identity or one of its parent folders is added to the Privacy tab in Spotlight.
- The index is corrupted.
To resolve this issue, follow these steps:
- If you recently created a new Outlook Identity or a new account, or if you recently imported new data such as from a PST or OLM file, Spotlight indexing may not be complete. In this case, Outlook displays a "No Results" message. In this scenario, wait for indexing to finish, and then search again.
- Make sure that your Identity name has no special characters, such as a front slash (/) character. To view your Identity names in the Microsoft Database Utility, hold down the Option key, and then click the Outlook icon. If the Identity name contains a special character, follow these steps to change the Identity name:
- Open the following Office 2011 Identities folder:
Users/<Username>/Documents/Microsoft user data/Office 2011 Identities/ Then, determine whether any Identity contains any special characters.
- Rename the Identity by removing any special characters.
- Open the Microsoft Database Utility. To do this, hold down the Option key, and then click the Outlook icon. Confirm that the Identity name was changed.
- Select the Identity, click the Gear icon, and then click Set as Default.
- Verify in Mac OS that the Microsoft User Data folder or one of its parent folders is not added to the Privacy tab in Spotlight. If your Microsoft User Data folder or Outlook Identity folder is displayed in this tab, Spotlight does not index this folder location. To test this scenario and to remove the folders from the Privacy tab in Spotlight, follow the steps in the following Microsoft Knowledge Base article
In Outlook 2011 for Mac, the Search returns no items or Existing, imported, new tasks are not displayed
- If the issue is still unresolved, the Spotlight index may be corrupted. To re-index the Spotlight Index, follow the steps that are described in the following Apple Support article
Spotlight: How to re-index folders or volumes
If you find that you still cannot search in Spotlight after you complete these steps, and you have allowed for enough time for Spotlight Indexing to be completed, you may have to uninstall Office 2011 and reinstall it. For more information about how to do this, view the following article in the Microsoft Knowledge Base:
How to completely remove Office for Mac 2011
When you search in Outlook for Mac 2011 on Mac OS, be aware of the following:
- Mac OS includes Spotlight Search. Mac OS controls the indexing of the hard disk for Spotlight Search.
- Outlook for Mac 2011 relies on Spotlight Search to provide search results.
- The filters in Outlook for Mac 2011 also rely on Spotlight Search to provide search results.
- Spotlight indexing may take several minutes when new data is introduced, such as when new email messages are received.
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Article ID: 2741535 - Last Review: January 23, 2013 - Revision: 4.0
- Microsoft Outlook for Mac 2011