Microsoft Exchange Transport service does not restart automatically after an Exchange update is installed

Article ID: 2743871 - View products that this article applies to.
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Symptoms

Assume that Microsoft Forefront Protection 2010 Exchange Server (FPE) is installed in a Microsoft Exchange Server 2010 environment. While Forefront services are running, you install an Exchange update on an Exchange Server 2010 server. In this situation, the installation process takes a long time, and the Microsoft Exchange Transport service does not start automatically after the installation is complete.
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Cause

This issue occurs because of a problem in the interaction between the Exchange services and the Forefront services during the installation process.
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Resolution

To resolve this issue, install the following update rollup:
2706690
(http://support.microsoft.com/kb/2706690/ )
Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2


Note Starting with Update Rollup 4 for Exchange Server 2010 Service Pack 2, the rollup setup and installation process stops and restarts Forefront services automatically. Therefore, if you are installing this update rollup or a later update rollup, you do not have to manually disable and restart Forefront services during the installation process.
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Workaround

To work around this issue, manually disable Forefront services before you install the Exchange update rollup, and then restart the Forefront services after the installation is complete.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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More information

For more information about Forefront Protection 2010 for Exchange Server, go to the following Microsoft website:
Forefront Protection 2010 for Exchange Server
(http://www.microsoft.com/en-us/download/details.aspx?id=14241)
For more information about how to enable or disable Forefront Security by using FSC Utility commands, go to the following Microsoft website:
General information about the FSC utility
(http://technet.microsoft.com/en-us/library/bb795080.aspx)
For more information about how to disable and enable Forefront services by using PowerShell scripts, go to the following Microsoft website:
Sample script to disable and enable Forefront service during patching
(http://blogs.technet.com/b/exchange/archive/2010/06/21/3410172.aspx)
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Properties

Article ID: 2743871 - Last Review: August 21, 2012 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2743871
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