You cannot watch or record certain TV shows by using Windows Media Center on a computer that is running Windows 7 or Windows 8

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Article ID: 2746119 - View products that this article applies to.
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Symptoms

Assume that you try to watch or record TV shows on certain channels. To do this, you use an Advanced Television Systems Committee (ATSC) tuner in Windows Media Player on a computer that is running Windows 7 or Windows 8. When the channel is tuned, the Windows Media Center Receiver Service (Ehrecvr) stops working. Therefore, you cannot watch or record TV shows.

Note This issue also occurs when you use ClearQAM and CableCARD digital cable tuners.

Cause

This issue occurs because these TV channels broadcast program guide data that is formatted incorrectly. Therefore, Windows Media Center cannot handle the data.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows 8
For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 21xxxWindows 7RTMLDR
    6.1.760 1 . 22xxxWindows 7SP1LDR
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mpeg2data.ax6.6.7600.2130672,70420-Aug-201217:52
Msdvbnp.ax6.6.7600.2130659,90420-Aug-201217:52
Msnp.ax6.6.7600.21306204,28820-Aug-201217:52
Psisdecd.dll6.6.7600.21306465,40820-Aug-201217:56
Psisrndr.ax6.6.7600.2130675,77620-Aug-201217:52
Psisdecd.dll6.6.7601.22091465,40820-Aug-201217:36
Psisrndr.ax6.6.7601.2209175,77620-Aug-201217:31
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpeg2data.ax6.6.7600.21306104,96020-Aug-201218:59Not applicable
Msdvbnp.ax6.6.7600.2130675,77620-Aug-201218:59Not applicable
Msnp.ax6.6.7600.21306288,25620-Aug-201218:59Not applicable
Psisdecd.dll6.6.7600.21306613,37620-Aug-201219:05x64
Psisrndr.ax6.6.7600.21306108,03220-Aug-201218:59Not applicable
Psisdecd.dll6.6.7601.22091613,37620-Aug-201218:27x64
Psisrndr.ax6.6.7601.22091108,03220-Aug-201218:20Not applicable
Mpeg2data.ax6.6.7600.2130672,70420-Aug-201217:52Not applicable
Msdvbnp.ax6.6.7600.2130659,90420-Aug-201217:52Not applicable
Msnp.ax6.6.7600.21306204,28820-Aug-201217:52Not applicable
Psisdecd.dll6.6.7600.21306465,40820-Aug-201217:56x86
Psisrndr.ax6.6.7600.2130675,77620-Aug-201217:52Not applicable
Psisdecd.dll6.6.7601.22091465,40820-Aug-201217:36x86
Psisrndr.ax6.6.7601.2209175,77620-Aug-201217:31Not applicable
Windows 8 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.2.920 0 . 20xxxWindows 8 RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpeg2data.ax6.6.9200.2054774,24027-Oct-201221:09Not Applicable
Msdvbnp.ax6.6.9200.2054760,41627-Oct-201221:09Not Applicable
Msnp.ax6.6.9200.20547205,82427-Oct-201221:09Not Applicable
Psisdecd.dll6.6.9200.20547462,84827-Oct-201221:10x86
Psisrndr.ax6.6.9200.2054777,82427-Oct-201221:09Not Applicable
For all supported x64-based versions of Windows 8
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpeg2data.ax6.6.9200.20547105,98427-Oct-201203:35Not Applicable
Msdvbnp.ax6.6.9200.2054775,26427-Oct-201203:35Not Applicable
Msnp.ax6.6.9200.20547270,33627-Oct-201203:35Not Applicable
Psisdecd.dll6.6.9200.20547586,75227-Oct-201203:38x64
Psisrndr.ax6.6.9200.20547108,03227-Oct-201203:35Not Applicable
Mpeg2data.ax6.6.9200.2054774,24027-Oct-201221:09Not Applicable
Msdvbnp.ax6.6.9200.2054760,41627-Oct-201221:09Not Applicable
Msnp.ax6.6.9200.20547205,82427-Oct-201221:09Not Applicable
Psisdecd.dll6.6.9200.20547462,84827-Oct-201221:10x86
Psisrndr.ax6.6.9200.2054777,82427-Oct-201221:09Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_46575a9452540ab10373d8b2caf81b3b_31bf3856ad364e35_6.1.7601.22091_none_e95ed3659ab66d4e.manifest
File versionNot applicable
File size719
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameX86_776eb03da07fda07c0dceb46ad7c341b_31bf3856ad364e35_6.1.7600.21306_none_6a19e6b5a2986bdb.manifest
File versionNot applicable
File size719
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameX86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7600.21306_none_dcb49214d13f3001.manifest
File versionNot applicable
File size47,193
Date (UTC)20-Aug-2012
Time (UTC)18:19
File nameX86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7601.22091_none_de349c76ceb31b8c.manifest
File versionNot applicable
File size49,957
Date (UTC)22-Aug-2012
Time (UTC)07:52
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_03d4665a86ebaaec39ca8c604d3800a7_31bf3856ad364e35_6.1.7601.22091_none_7d7d5439246a624e.manifest
File versionNot applicable
File size1,088
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameAmd64_415403aa6373924cb92989d897a6cd44_31bf3856ad364e35_6.1.7600.21306_none_942234b0fde65078.manifest
File versionNot applicable
File size1,088
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameAmd64_46575a9452540ab10373d8b2caf81b3b_31bf3856ad364e35_6.1.7601.22091_none_457d6ee95313de84.manifest
File versionNot applicable
File size721
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameAmd64_a146c81c9d01786ddf376ccabbc24121_31bf3856ad364e35_6.1.7601.22091_none_d9697d3a9d23b8ca.manifest
File versionNot applicable
File size723
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameAmd64_de889174d5338e3ddd18a5e4dc3e0a77_31bf3856ad364e35_6.1.7601.22091_none_d976bd52ddc5d3c5.manifest
File versionNot applicable
File size723
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameAmd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7600.21306_none_38d32d98899ca137.manifest
File versionNot applicable
File size47,195
Date (UTC)20-Aug-2012
Time (UTC)19:28
File nameAmd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7601.22091_none_3a5337fa87108cc2.manifest
File versionNot applicable
File size49,959
Date (UTC)22-Aug-2012
Time (UTC)07:48
File nameWow64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7600.21306_none_4327d7eabdfd6332.manifest
File versionNot applicable
File size46,126
Date (UTC)20-Aug-2012
Time (UTC)18:11
File nameWow64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7601.22091_none_44a7e24cbb714ebd.manifest
File versionNot applicable
File size48,834
Date (UTC)22-Aug-2012
Time (UTC)07:48

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,810
Date (UTC)28-Oct-2012
Time (UTC)07:36
PlatformNot Applicable
File nameX86_6897a80ee9c9074b1da1647998bf9c94_31bf3856ad364e35_6.2.9200.20547_none_bc3ba826f394e984.manifest
File versionNot Applicable
File size719
Date (UTC)28-Oct-2012
Time (UTC)07:36
PlatformNot Applicable
File nameX86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.2.9200.20547_none_d960234a4170e270.manifest
File versionNot Applicable
File size47,254
Date (UTC)27-Oct-2012
Time (UTC)21:55
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8
Collapse this tableExpand this table
File nameAmd64_0fa65c60f531ee2db30e16feaff066a6_31bf3856ad364e35_6.2.9200.20547_none_bd9a44f464ddfa82.manifest
File versionNot Applicable
File size1,088
Date (UTC)28-Oct-2012
Time (UTC)07:36
PlatformNot Applicable
File nameAmd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.2.9200.20547_none_357ebecdf9ce53a6.manifest
File versionNot Applicable
File size47,256
Date (UTC)28-Oct-2012
Time (UTC)00:44
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,024
Date (UTC)28-Oct-2012
Time (UTC)07:36
PlatformNot Applicable
File nameWow64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.2.9200.20547_none_3fd369202e2f15a1.manifest
File versionNot Applicable
File size46,187
Date (UTC)27-Oct-2012
Time (UTC)21:55
PlatformNot Applicable

Properties

Article ID: 2746119 - Last Review: December 21, 2012 - Revision: 4.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Service Pack 1
  • Windows 7 Ultimate
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2746119

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