Article ID: 2748351 - View products that this article applies to.
This article describes how to create a custom system image that is used to refresh a Windows 8 PC.
"Refresh your PC" is a new feature in Windows 8. By default, desktop apps are removed when you refresh a Windows 8-based computer, unless you create a custom image. After you create a custom system image, the image is used as the refresh image. This means that any existing image or OEM restore image is not used when you refresh your computer. We recommend that only experienced Windows 8 users who understand the consequences of this behavior create a custom system image.
The space that is required to create a custom image depends on the number of apps that are installed on the computer and may exceed 5.0 GB. In addition, the custom image creation process may take a long time, during which you should not restart the computer. A percentage indicator lets you monitor the progress of the process.
To create a custom image, use the Recimg.exe command-line tool that is included in Windows 8. To do this, follow these steps:
SymptomsAfter you refresh a Windows 8-based computer by using a custom image, a printer might no longer function. When this issue occurs, the printer still appears in the Devices and Printer item in Control Panel. However, you experience one of the following symptoms:
CauseThis issue occurs because some printer settings are out of sync.
ResolutionTo resolve this issue, follow these steps:
Contact us for more help
Connect with Answer Desk for expert help.