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Retention policy information does not show "expiration suspended" in Outlook Web App when the mailbox is set to retention hold in an Exchange Server 2010 environment
Article ID: 2748766 - View products that this article applies to.
Consider the following scenario:
Retention Policy: Retention Policy tag Expires: Date
You expect the following retention policy information to be displayed:
Retention Policy: Retention Policy tag Expires: Expiration Suspended
This issue occurs because the Outlook Web App does not check whether the user's mailbox is set to retention hold when retention policy information for messages is displayed.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2785908/ )Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to set a mailbox on retention hold, go to the following Microsoft website:
Place a mailbox on retention holdFor more information about retention tags and retention policies, go to the following Microsoft website:
Understanding retention tags and retention policies
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2748766 - Last Review: December 14, 2012 - Revision: 3.0