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Retention policy information does not show "expiration suspended" in Outlook Web App when the mailbox is set to retention hold in an Exchange Server 2010 environment

Article ID: 2748766 - View products that this article applies to.

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Symptoms

Consider the following scenario:

You create a retention policy tag and add the tag to a retention policy in a Microsoft Exchange Server 2010 environment.
You apply the retention policy to a user’s mailbox.
You set the mailbox to retention hold.
The user checks the retention policy information by using the Outlook Web App.

In this scenario, the following retention policy information is displayed:

Retention Policy: Retention Policy tag Expires: Date

You expect the following retention policy information to be displayed:

Retention Policy: Retention Policy tag Expires: Expiration Suspended

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Cause

This issue occurs because the Outlook Web App does not check whether the user's mailbox is set to retention hold when retention policy information for messages is displayed.

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Resolution

To resolve this issue, install the following update rollup:

2785908

(http://support.microsoft.com/kb/2785908/ )

Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about how to set a mailbox on retention hold, go to the following Microsoft website:

Place a mailbox on retention hold

(http://technet.microsoft.com/en-us/library/dd335168.aspx)

For more information about retention tags and retention policies, go to the following Microsoft website:

Understanding retention tags and retention policies

(http://technet.microsoft.com/en-us/library/dd297955.aspx)

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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