FIX: A new mail profile is not created when you try to create the profile on a client computer that connects to the Client Access server through Forefront Unified Access Gateway 2010

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Article ID: 2749826 - View products that this article applies to.
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Symptoms

You try to create a new mail profile for Outlook Anywhere when you connect to a Microsoft Exchange server. When you try to connect to an Exchange server through Microsoft Forefront Unified Access Gateway 2010, the new mail profile is not created. Additionally, the New Profile Wizard may stop responding or crash.

Cause

This problem may occur when the Client Access server has Integrated Windows Authentication enabled. Unified Access Gateway tries to authenticate to the Client Access server by using credentials that you specified in the New Profile Wizard. In this case, the domain name is added as a prefix so that your user name resembles the following:
domain\user@domain.com
NTLM authentication is unsuccessful when a user name uses this format. This authentication failure causes Unified Access Gateway to return an HTML error page to the client, and this causes the New Profile Wizard to stop responding.

Resolution

To resolve this problem, install the service pack that is described in the following Microsoft Knowledge Base article:
2710791 Description of Service Pack 2 for Forefront Unified Access Gateway 2010

Workaround

To work around this issue, do not provide the password when you run the New Profile Wizard. By doing this, you will then be prompted for your credentials, and authentication will be successful.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2749826 - Last Review: December 7, 2012 - Revision: 1.0
Applies to
  • Microsoft Forefront Unified Access Gateway 2010
  • Microsoft Forefront Unified Access Gateway 2010 Service Pack 1
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbbug KB2749826

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