Items remain in the "Recoverable Items\Deletions" folder after the retention age limit is reached in an Exchange Server 2010 environment

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Article ID: 2750293 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You place a mailbox in a Microsoft Exchange Server 2010 environment on litigation hold.
  • You apply a retention policy to the mailbox.
  • You press Shift+Delete to permanently delete items or delete items in the Deleted Items folder in Microsoft Outlook. This action moves the deleted items to the "Recoverable Items\Deletions" folder.

    Note
     You can view the "Recoverable Items\Deletions" folder by using the Microsoft Exchange Server MAPI (MFCMAPI) tool or by using the Recover Deleted Items tool in Outlook.
  • You enforce the retention policy manually or the retention policy is enforced automatically when the retention age limit is reached.
In this scenario, the items remain in the "Recoverable Items\Deletions" folder and are still returned in a discovery search.

Note The expected behavior is that items are moved from the "Recoverable Items\Deletions" folder to the "Recoverable Items\Purges" folder and are no longer visible to the user. When the retention age limit is reached, the Managed Folder Assistant removes the items from the mailbox database.

Cause

This issue occurs because the Managed Folder Assistant does not check whether the items in the "Deletions" folder are expired if litigation hold is enabled. Therefore, expired items are not removed.

Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about litigation hold, go to the following Microsoft website:
General information about litigation hold
For more information about how to place a mailbox on litigation hold, go to the following Microsoft website:
How to place a mailbox on litigation hold
For more information about retention tags and retention policies, go to the following Microsoft website:
General information about retention tags and retention policies
For more information about the "Recoverable Items" folder, go to the following Microsoft website: 
General information about the "Recoverable Items" folder
For more information about the MFCMAPI tool, go to the following website: 
General information about the MFCMAPI tool
For more information about how to recover deleted items, go to the following Microsoft website:
How to recover deleted items
For more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdlet
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2750293 - Last Review: December 14, 2012 - Revision: 4.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2750293

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