TSManager.exe and TSInstallSWUpdates.exe processes freeze when an OSD task runs on a client computer in System Center Configuration Manager 2007 SP2

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Article ID: 2761938 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install and configure a software update point in Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2).
  • You synchronize the catalog for a client computer.
  • You create a deployment.
  • In the Deployment Schedule page, you configure the software update in the deployment to become available at a specific date and time.
  • You create an Operating System Deployment (OSD) task and configure it to use the "Install Software Updates" action.
  • The OSD task runs on the client computer.
In this scenario, the TSManager.exe and TSInstallSWUpdates.exe processes freeze. Therefore, the software update is not installed. Additionally, the following message is logged in the SMSTS log:
Timedout waiting for updates refresh complete notification

Resolution

To resolve this issue, install the following hotfix on the primary site role and client role of System Center Configuration Manager 2007 SP2. To resolve this issue on the System Center Configuration Manager 2007 SP2 client, first install the following hotfix package on the System Center Configuration Manager 2007 SP2 primary site server. Then, deploy the package that is generated to the System Center Configuration Manager 2007 SP2 client.
For more information about how to deploy a hotfix package to the System Center Configuration Manager 2007 SP2 primary site server, click the following article number to view the article in the Microsoft Knowledge Base:
2477182 System Center Configuration Manager 2007 hotfix installation guidance
Note The following hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or x64-based version of an operating system:
SCCM2007-SP2-KB2761938-ENU.msi

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running System Center Configuration Manager 2007 SP2.

Registry information

To install this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer if you close the Configuration Manager Administrator console before you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sccm2007ac-sp2-kb2761938-x86-enu.mspNot applicable595,45601-Feb-201018:30Not applicable
Updatesdeployment.dll4.0.6487.2215536,18401-Feb-201018:30x86

More information

For more information about how to plan a software update deployment, go to the following Microsoft website:
How to plan a software update deployment

Properties

Article ID: 2761938 - Last Review: October 31, 2012 - Revision: 1.0
Applies to
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbautohotfix kbhotfixserver KB2761938

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