Touch function does not work after fast startup on a computer that is running Windows 8 or Windows RT

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Article ID: 2769287 - View products that this article applies to.
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Symptoms

Assume that you enable the fast startup feature on a computer that is running Windows 8 or Windows RT. After you shut down and then start the computer, the touch screen might not work correctly. When this occurs, the device manager indicates that the device is working. Additionally, you receive the following message in the system properties:

No Pen or Touch Input is available for this Display

Note This issue might not occur every time when you shut down and start the computer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must be running Windows RT or Windows 8.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT and Windows 8 file information note
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows RT and Windows 8RTMGDR
    6.2.920 0.20 xxxWindows RT and Windows 8RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows RT and Windows 8" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported Windows RT-based systems
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File nameFile versionFile sizeDateTime
Win32k.ptxmlNot applicable4,17210-Oct-201202:05
Win32k.sys6.2.9200.164322,945,53610-Oct-201206:00
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For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTime
Win32k.ptxmlNot applicable4,17210-Oct-201202:08
Win32k.sys6.2.9200.164323,400,70410-Oct-201206:04
Win32k.ptxmlNot applicable4,17210-Oct-201202:11
Win32k.sys6.2.9200.205333,400,70410-Oct-201206:15
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For all supported x64-based versions of Windows 8
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File nameFile versionFile sizeDateTime
Win32k.ptxmlNot applicable4,17210-Oct-201202:07
Win32k.sys6.2.9200.164324,055,04010-Oct-201206:39
Win32k.ptxmlNot applicable4,17210-Oct-201202:09
Win32k.sys6.2.9200.205334,055,04010-Oct-201206:50
Wow64_win32k.ptxmlNot applicable4,17210-Oct-201202:08
Wow64_win32k.ptxmlNot applicable4,17210-Oct-201202:11
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT and Windows 8

Additional files for all supported Windows RT-based systems
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File nameArm_7acf81b3af9d2ea54686b071c4d14be5_31bf3856ad364e35_6.2.9200.16432_none_579fe62ce28c5d82.manifest
File versionNot applicable
File size694
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameArm_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_b5d508e16bc3ec0b.manifest
File versionNot applicable
File size104,789
Date (UTC)10-Oct-2012
Time (UTC)06:46
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Additional files for all supported x86-based versions of Windows 8
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File nameX86_aead7019ab0c0c009832f5c4af3dbed6_31bf3856ad364e35_6.2.9200.20533_none_a920c350345c2e0b.manifest
File versionNot applicable
File size694
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameX86_b0f4f255f5614c23e22bc97e20eb6ee9_31bf3856ad364e35_6.2.9200.16432_none_1c794f38bde558e5.manifest
File versionNot applicable
File size694
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_b5d296896bc6cd45.manifest
File versionNot applicable
File size104,789
Date (UTC)10-Oct-2012
Time (UTC)07:22
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20533_none_b65d339e84e38666.manifest
File versionNot applicable
File size104,789
Date (UTC)10-Oct-2012
Time (UTC)07:21
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Additional files for all supported x64-based versions of Windows 8
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File nameAmd64_0f0597b7fa18bcd7e97754bef7b7adcb_31bf3856ad364e35_6.2.9200.20533_none_1a7cf39eb9366ab3.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameAmd64_4d5a247e3bdc34e35c6d086b7ec1dc10_31bf3856ad364e35_6.2.9200.16432_none_d1ea21e1219dd71d.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameAmd64_4e7e7be2bf85cad50de74a26f719eedd_31bf3856ad364e35_6.2.9200.16432_none_563044da1ba50747.manifest
File versionNot applicable
File size1,038
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameAmd64_5562d54d756187f66f01a9186594af93_31bf3856ad364e35_6.2.9200.20533_none_405c7b433727da3d.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameAmd64_fc588bf519c205844e66b835abf15fd8_31bf3856ad364e35_6.2.9200.20533_none_722be2b3f10fbe8a.manifest
File versionNot applicable
File size1,038
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameAmd64_ff7112a2a861436c9947e8b6660c7aa3_31bf3856ad364e35_6.2.9200.16432_none_0c97d0ce9d51a935.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2012
Time (UTC)20:54
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_11f1320d24243e7b.manifest
File versionNot applicable
File size104,793
Date (UTC)10-Oct-2012
Time (UTC)09:52
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20533_none_127bcf223d40f79c.manifest
File versionNot applicable
File size104,793
Date (UTC)10-Oct-2012
Time (UTC)09:20
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_1c45dc5f58850076.manifest
File versionNot applicable
File size104,060
Date (UTC)10-Oct-2012
Time (UTC)07:21
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20533_none_1cd0797471a1b997.manifest
File versionNot applicable
File size104,060
Date (UTC)10-Oct-2012
Time (UTC)07:21
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Properties

Article ID: 2769287 - Last Review: November 13, 2012 - Revision: 1.0
Applies to
  • Windows RT
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
kbfix kbexpertiseadvanced kbsurveynew kbautohotfix kbhotfixserver kbqfe KB2769287

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