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Windows Update stops at 13 percent in Windows 8 or Windows Server 2012

Article ID: 2770816 - View products that this article applies to.

Symptoms

Consider the following scenario:

You install a driver that has a larger .inf file on a computer that is running Windows 8 or Windows Server 2012. For example, you install a Realtek Audio driver.
You try to install the Windows 8 Client and Windows Server 2012 General Availability Cumulative Update (KB 2756872)
(http://support.microsoft.com/kb/2756872/ )
from Windows Update on the computer.
You click restart the computer when the installation is complete.

In this scenario, Windows Update stops at 13 percent during the "Configuring Windows Updates" step. After about 15 minutes, the system restarts automatically. Additionally, the updates is not installed and you receive the following error message:

Failure configuring Windows updates.

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Cause

This issue occurs because the following registry key value is set during the installation:

Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\
Name: LogLevel
Type: REG_DWORD
Value: 0

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Resolution

Update information

To resolve this issue, install the update that is described in this article.

How to obtain this update

Microsoft Update

This update is available from Windows Update

(http://update.microsoft.com/)

Prerequisites

To apply this update, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT, Windows 8, and Windows Server 2012 file information note

Important Windows 8 and Windows Server 2012 updates are included in the same packages.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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Version Product Milestone Service branch
6.2.9200.16xxx Windows 8 and Windows Server 2012 RTM GDR
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

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File name	File version	File size	Date	Time	Platform
Reslglvl.exe	6.2.9200.16435	24,640	16-Oct-2012	04:23	x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

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File name	File version	File size	Date	Time	Platform
Reslglvl.exe	6.2.9200.16435	25,680	16-Oct-2012	04:25	x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

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File name	X86_9556e5510b1f35d275f0707407443ed4_31bf3856ad364e35_6.2.9200.16436_none_b5998f6eb25d634d.manifest
File version	Not applicable
File size	713
Date (UTC)	16-Oct-2012
Time (UTC)	19:03
Platform	Not applicable

File name	X86_microsoft-windows-r..e-setupapi-loglevel_31bf3856ad364e35_6.2.9200.16436_none_4038f2c54153c434.manifest
File version	Not applicable
File size	849
Date (UTC)	15-Oct-2012
Time (UTC)	03:34
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

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File name	Amd64_6eabfce7b603ab17f1534c8a647187c8_31bf3856ad364e35_6.2.9200.16436_none_eced65bd7ebfe8b4.manifest
File version	Not applicable
File size	717
Date (UTC)	16-Oct-2012
Time (UTC)	19:03
Platform	Not applicable

File name	Amd64_microsoft-windows-r..e-setupapi-loglevel_31bf3856ad364e35_6.2.9200.16436_none_9c578e48f9b1356a.manifest
File version	Not applicable
File size	851
Date (UTC)	15-Oct-2012
Time (UTC)	05:35
Platform	Not applicable