Address Book service crashes on an Exchange Server 2010 Client Access server when a server has been running for 25 days or more

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Article ID: 2777742 - View products that this article applies to.
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Symptoms

Assume that a Microsoft Exchange Server 2010 Client Access server role is installed on a server. When the server has been running for 25 days or more, the Address Book service crashes. Additionally, the following event is logged in the Application log:

Time: Time 
ID: 4999
Message: Watson report about to be sent for process id: Process ID, with parameters: E12, Build Type, Version Number, M.E.AddressBook.Service, M.E.Data.Storage, M.E.D.S.A.SimpleMiniClientAccessServerOrArrayLookup.FindServerIdWithClientAccess, System.ArgumentOutOfRangeException, XXXX, Version Number
ErrorReportingEnabled: False

Cause

This issue occurs because the Address Book service does not correctly handle the negative value of the Environment.TickCount property after the server has been running for 25 days or more. This causes a System.ArgumentOutOfRangeException exception to be thrown.

Resolution

To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the Environment.TickCount property, go to the following Microsoft website:
General information about the Environment.TickCount property
For more information about the Address Book service, go to the following Microsoft website:
General information about the Address Book service

Properties

Article ID: 2777742 - Last Review: May 30, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2777742

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