FIX: Installation fails when you try to install a cumulative update to an instance of SQL Server 2008 R2

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Article ID: 2777963 - View products that this article applies to.
Microsoft distributes Microsoft SQL Server 2008 R2 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 fix release.
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Symptoms

Assume that you try to install one of the following cumulative update packages to an instance of Microsoft SQL Server 2008 R2 when the performance counters for SQL Server Agent are being used or locked:

For SQL Server 2008 R2 Service Pack 1 (SP1)
  • Cumulative update package 7
  • Cumulative update package 8
  • Cumulative update package 9
For SQL Server 2008 R2 Service Pack 2 (SP2)
  • Cumulative update package 2
  • Cumulative update package 3
In this situation, the installation fails. Additionally, you receive the following error messages in the Summary.txt and Detail.txt files that are found in the SQL Server setup log folder:

Summary.txt

Final result: The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
Exit code (Decimal): -2058354685
Exit facility code: 1360
Exit error code: 3

Detail.txt

Date Time Slp: Error: Action "Microsoft.SqlServer.Configuration.ScoExtension.VerifiedCopyFileAction" threw an exception during execution.
Date Time Slp: Microsoft.SqlServer.Setup.Chainer.Workflow.ActionExecutionException: File <System Drive>:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\DllTmp64\sqlagentctr100.dll could not be copied to file path <System Drive>:\Windows\system32\perf-MSSQL10_50.MSSQLSERVER-sqlagtctr.dll. ---> Microsoft.SqlServer.Configuration.ScoExtension.CopyFileException: File <System Drive>:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\DllTmp64\sqlagentctr100.dll could not be copied to file path <System Drive>:\Windows\system32\perf-MSSQL10_50.MSSQLSERVER-sqlagtctr.dll. ---> Microsoft.SqlServer.Configuration.Sco.ScoException: The process cannot access the file '<System Drive>:\Windows\system32\perf-MSSQL10_50.MSSQLSERVER-sqlagtctr.dll' because it is being used by another process. ---> System.IO.IOException: The process cannot access the file '<System Drive>:\Windows\system32\perf-MSSQL10_50.MSSQLSERVER-sqlagtctr.dll' because it is being used by another process.

Cause

This issue occurs because of an error that occurs with the naming convention of the performance counter when it copies the performance counter file from the BINN folder to the System32 folder or the Syswow64 folder.

Note This issue is a regression from the fix that is introduced in hotfix 2708726.For more information about hotfix 2708726, click the following article number to view the article in the Microsoft Knowledge Base: 
2708726 FIX: Performance Monitor .dll files in the system32 folder are not updated after you apply updates to SQL Server 2008 R2 or to SQL Server 2012

Resolution

Cumulative update information

Cumulative update 10 for SQL Server 2008 R2 SP1

The fix for this issue was first released in Cumulative Update 10. For more information about how to obtain this cumulative update package for SQL Server 2008 R2 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
2783135 Cumulative update package 10 for SQL Server 2008 R2 Service Pack 1
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 SP1 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2567616 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 Service Pack 1 was released

Cumulative update 4 for SQL Server 2008 R2 SP2

The fix for this issue was first released in Cumulative Update 4. For more information about how to obtain this cumulative update package for SQL Server 2008 R2 SP 2, click the following article number to view the article in the Microsoft Knowledge Base:
2777358 Cumulative update package 4 for SQL Server 2008 R2 Service Pack 2
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 SP 2 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2730301 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 Service Pack 2 was released

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Workaround

To work around this issue, follow one of these steps:

  • Before you try to install a cumulative update for the first time, rename the <System Drive>:\Windows\system32\perf-MSSQL10_50.MSSQLSERVER-sqlagtctr.dll file.
  • If you have already tried to install a cumulative update and failed, rename the <System Drive>:\Windows\system32\perf-MSSQL10_50.MSSQLSERVER-sqlagtctr.dll, and then run the SQL Server repair process.

References

For more information the Incremental Servicing Model for SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:
935897 An Incremental Servicing Model is available from the SQL Server team to deliver hotfixes for reported problems
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 Naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2777963 - Last Review: December 17, 2012 - Revision: 1.0
Applies to
  • Microsoft SQL Server 2008 R2 Enterprise
  • Microsoft SQL Server 2008 R2 Datacenter
  • Microsoft SQL Server 2008 R2 Developer
  • Microsoft SQL Server 2008 R2 Standard
  • Microsoft SQL Server 2008 R2 Web
  • Microsoft SQL Server 2008 R2 Workgroup
  • Microsoft SQL Server 2008 R2 Express
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2777963

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