Symptoms
Assume that you have a third-party printer installed on a computer that is running Windows 8 or Windows Server 2012. When you try to open the printer Help file from the Printer Properties dialog box, you receive an error message that resembles the following:
Script Error
An error has occurred in the script on this page.
Line: 37
Char: 3
Error: 'fileName' is undefined
Code: 0
URL: URL
Resolution
Security update information
To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:
http://update.microsoft.com
Notes
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This update was first included in the following security update:
2792100 MS13-009: Cumulative Security Update for Internet Explorer: February 12, 2013
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For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
