Article ID: 2792924 - View products that this article applies to.
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An Office 365 administrator can't access the Exchange Control Panel of a Microsoft Exchange Online user. When the administrator clicks Manage My Organization in the Exchange Control Panel, and then clicks Another User, he or she receives the following error message:
Sorry! Access Denied – You do not have permission to open this page. If you are a new user or were recently assigned credentials, please wait 15 minutes and try again
This issue occurs if the Office 365 administrator account is assigned to the "empty" role assignment policy. In this situation, the administrator doesn't have the necessary role-based access control (RBAC) permissions to access Exchange Control Panel through Outlook Web App.
To resolve this issue, follow these steps:
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Article ID: 2792924 - Last Review: September 11, 2013 - Revision: 8.0