Symptoms
Consider the following scenario:
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In a Microsoft Lync Server 2010 environment, the Lync Server 2010, Core Components October 2012 cumulative update is installed.
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You access the Call Leg Media Quality Report on the Monitoring Server to view the quality of audio calls.
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You access the Call Leg Media Quality Report and then drill down to a specific leg by clicking a gateway name.
In this scenario, the process that generates reports stops at the Server Media Quality Trend Report and no content is displayed in the report.
Cause
This In a Microsoft Lync Server 2010 environment, the Lync Server 2010, Core Components October 2012 cumulative update is installed.
Resolution
To resolve this issue, install the following cumulative update:
2793350 Description of the cumulative update for Lync Server 2010, Core Components: March 2013
More Information
For more information about an update that lets Monitoring Server create a Call Leg Media Quality Report in a Lync Server 2010 environment, click the following article number to view the article in the Microsoft Knowledge Base:
2736037 An update that enables Monitoring Server to create a Call Leg Media Quality Report in a Lync Server 2010 environment is available For more information about the cumulative update, click the following article number to view the article in the Microsoft Knowledge Base:
2740403 Description of the cumulative update for Lync Server 2010, Core Components: October 2012 For more information about the Call Leg Media Quality Report, go to the following Microsoft TechNet website:
