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Virtual machine enters a paused state or a CSV volume goes offline when you try to create a backup of the virtual machine on a Windows Server 2012-based failover cluster
Article ID: 2799728 - View products that this article applies to.
Important The hotfix that corresponds to KB 2799728 has been included with the hotfix KB 2848344, which contains all fixes that were previously included in KB 2799728.
Consider the following scenario:
Software snapshot creation on Cluster Shared Volume(s) ('volume location') with snapshot set id 'snapshot id' failed with error 'HrError(0x80042308)(2147754760)'. Please check the state of the CSV resources and the system events of the resource owner nodes.
Log Name: System
Log Name: System
Note This issue also occurs when you try to create a snapshot of the virtual machine by using backup software that uses the Microsoft Software Shadow Copy Provider.
The virtual machine enters a paused state because the Ntfs.sys driver incorrectly reports the available space on the CSV volume when the backup software tries to create a snapshot of the CSV volume. Additionally, the CSV volume goes offline because it does not resume from a paused state after an I/O delay issue or error occurs.
Note The CSV volume is resilient.
Hotfix Replacement InformationThe hotfix that corresponds to KB 2799728 has been superseded with the hotfix KB 2813630, which contains all fixes that were previously included in KB 2799728. You should use the hotfix KB 2813630 to fix the issues described in KB 2799728. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2813630/ )Virtual machine enters a paused state or a CSV volume goes offline when you try to create a backup of the virtual machine on a Windows Server 2012-based failover cluster
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.