Article ID: 2809945 - View products that this article applies to.
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You may see this error if you try to install a new Office suite, like Office Home & Student 2013, on a PC with a Windows operating system that doesn't meet the Office minimum system requirements:

The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNERL32.dll.

To install the new Office 2013 suite, you'll need a Windows 7, or newer, operating system. To see the complete list of system requirements for Microsoft Office 2013, see System requirements for the new Office.


Article ID: 2809945 - Last Review: April 21, 2014 - Revision: 2.0
Applies to
  • Microsoft Office Home and Student 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Professional 2013
  • Microsoft Office 365 Home

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