System may restart and not display the "Choose an option" screen in Windows RT, Windows 8, or Windows Server 2012

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Article ID: 2812822 - View products that this article applies to.
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Symptoms

Assume that you try to restart a Windows RT-based, Windows 8-based, or Windows Server 2012-based computer into the UEFI Firmware Settings screen by configuring the Advanced startup option. In this situation, the computer may restart, and the Choose an option screen does not appear.

Note To configure the Advanced startup option to restart the computer into the UEFI Firmware Settings screen, follow these steps:
  1. From the Settings charm, tap or click Change PC settings.
  2. Tap or click General, and then tap or click Restart now in Advanced startup.
  3. When the Choose an option screen appears, tap or click Troubleshoot, and then tap or click Advanced options in the Troubleshoot window.
  4. In the Advanced options window, tap or click UEFI Firmware Settings.

Cause

This issue occurs because the Logonui.exe process crashes.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8
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Download
Download the package now.
All supported x64-based versions of Windows 8
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Download
Download the package now.
All supported x64-based versions of Windows Server 2012
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Download
Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows RT, Windows 8, and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows RT, Windows 8, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
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File nameFile versionFile sizeDateTimePlatform
Authui-ppdlic.xrm-msNot applicable2,89402-Feb-201311:01Not applicable
Authui.dll6.2.9200.165182,059,26402-Feb-201306:28Not applicable
Actxprxy.dll6.2.9200.16518776,70402-Feb-201306:28Not applicable
Pdc-mw.ptxmlNot applicable3,99702-Feb-201302:06Not applicable
Pdc.sys6.2.9200.1651863,72002-Feb-201310:46Not applicable
Twinui-ppdlic.xrm-msNot applicable2,88902-Feb-201311:01Not applicable
Twinui.dll6.2.9200.165188,702,97602-Feb-201306:30Not applicable
Windows.systemtoast.autoplay.lnkNot applicable1,45402-Feb-201302:04Not applicable
Windows.systemtoast.share.lnkNot applicable1,54702-Feb-201302:04Not applicable
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For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Authui-ppdlic.xrm-msNot applicable2,89402-Feb-201309:49Not applicable
Authui.dll6.2.9200.165182,035,20002-Feb-201308:38x86
Authui-ppdlic.xrm-msNot applicable2,89402-Feb-201308:14Not applicable
Authui.dll6.2.9200.206232,035,20002-Feb-201307:02x86
Actxprxy.dll6.2.9200.16518753,66402-Feb-201308:38x86
Actxprxy.dll6.2.9200.20623753,66402-Feb-201307:02x86
Pdc-mw.ptxmlNot applicable3,99702-Feb-201303:10Not applicable
Pdc.sys6.2.9200.1651858,08802-Feb-201309:53x86
Pdc-mw.ptxmlNot applicable3,99702-Feb-201301:39Not applicable
Pdc.sys6.2.9200.2062358,08802-Feb-201307:50x86
Twinui-ppdlic.xrm-msNot applicable2,88902-Feb-201309:49Not applicable
Twinui.dll6.2.9200.165188,857,08802-Feb-201308:40x86
Windows.systemtoast.autoplay.lnkNot applicable1,45402-Feb-201303:08Not applicable
Windows.systemtoast.share.lnkNot applicable1,54702-Feb-201303:08Not applicable
Twinui-ppdlic.xrm-msNot applicable2,88902-Feb-201308:14Not applicable
Twinui.dll6.2.9200.206238,857,08802-Feb-201307:04x86
Windows.systemtoast.autoplay.lnkNot applicable1,45402-Feb-201301:37Not applicable
Windows.systemtoast.share.lnkNot applicable1,54702-Feb-201301:37Not applicable
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For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Authui-ppdlic.xrm-msNot applicable2,89402-Feb-201310:46Not applicable
Authui.dll6.2.9200.165182,303,48802-Feb-201308:20x64
Authui-ppdlic.xrm-msNot applicable2,89402-Feb-201309:33Not applicable
Authui.dll6.2.9200.206232,303,48802-Feb-201306:53x64
Actxprxy.dll6.2.9200.165182,146,81602-Feb-201308:20x64
Actxprxy.dll6.2.9200.206232,146,81602-Feb-201306:53x64
Pdc-mw.ptxmlNot applicable3,99702-Feb-201302:57Not applicable
Pdc.sys6.2.9200.1651869,86402-Feb-201310:54x64
Pdc-mw.ptxmlNot applicable3,99702-Feb-201301:37Not applicable
Pdc.sys6.2.9200.2062369,86402-Feb-201308:59x64
Twinui-ppdlic.xrm-msNot applicable2,88902-Feb-201310:46Not applicable
Twinui.dll6.2.9200.1651810,096,64002-Feb-201308:22x64
Windows.systemtoast.autoplay.lnkNot applicable1,45402-Feb-201302:55Not applicable
Windows.systemtoast.share.lnkNot applicable1,54702-Feb-201302:55Not applicable
Twinui-ppdlic.xrm-msNot applicable2,88902-Feb-201309:33Not applicable
Twinui.dll6.2.9200.2062310,096,64002-Feb-201306:55x64
Windows.systemtoast.autoplay.lnkNot applicable1,45402-Feb-201301:34Not applicable
Windows.systemtoast.share.lnkNot applicable1,54702-Feb-201301:34Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT
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File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ar-sa_de616e5d7063c69c.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_bg-bg_84a14fe660e417f3.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_cs-cz_2faac6814e6bf41e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:08
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_da-dk_cce4a6a844b1f01d.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:49
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_de-de_ca103be4468844b7.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:59
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_el-gr_72a66977359dad45.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:11
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_en-gb_6b7856bf3a3d9cb7.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:09
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_en-us_730111dd3566507c.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_es-es_72cc6ec1358d4221.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)11:01
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_et-ee_6c8c3a5139931eb0.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:15
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_fi-fi_11e7736e2aa7344b.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_fr-fr_1583e4c0285f5883.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_he-il_59a38c620ece5971.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:11
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_hr-hr_5bc03f420d81c637.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:28
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_hu-hu_5cf465080cbf279f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:23
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_it-it_ffabdb06ff913e01.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ja-jp_a1d15a13f2ac4fdc.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:59
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ko-kr_453b36c8e51d16f2.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:25
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_lt-lt_e90662c9d744e28f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:28
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_lv-lv_e9d3d14dd6c3237f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:03
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_nb-no_2dcdb7fdbd4242ae.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:22
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_nl-nl_2c0d033bbe6e4c83.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_pl-pl_72495dbda390ba37.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:52
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_pt-br_749d4861a21a4e1b.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:02
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_pt-pt_757f17cda189bdf7.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:05
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ro-ro_b9b9de0587f08953.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:44
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ru-ru_bc222991866b4c23.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:50
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sk-sk_5b3d2e3e7b853e4d.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:45
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sl-si_5a4f4ff67c1f5130.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:53
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sr-..-cs_f9d8cc88f577b478.manifest
File versionNot applicable
File size2,442
Date (UTC)02-Feb-2013
Time (UTC)13:48
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sv-se_581d14067d94567e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:35
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_th-th_fd2735b96ed913bf.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:00
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_tr-tr_012a5e4d6c50586f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_uk-ua_9d0a40f463817ebb.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:50
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_zh-cn_d2877c4b1c882a8e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:02
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_zh-hk_d13274d91d639d1e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_zh-tw_d683b9a119f906fe.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:06
PlatformNot applicable
File nameArm_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16518_none_d9d47d86e0ff39a3.manifest
File versionNot applicable
File size64,443
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
File nameArm_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16518_none_0f0b6610bb71d630.manifest
File versionNot applicable
File size811,870
Date (UTC)02-Feb-2013
Time (UTC)11:26
PlatformNot applicable
File nameArm_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16518_none_a430229f2d5ba5cb.manifest
File versionNot applicable
File size52,689
Date (UTC)02-Feb-2013
Time (UTC)10:48
PlatformNot applicable
File nameArm_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_70a4aa518a88a93c.manifest
File versionNot applicable
File size96,585
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
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Additional files for all supported x86-based versions of Windows 8
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File nameX86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16518_none_d9d20b2ee1021add.manifest
File versionNot applicable
File size64,443
Date (UTC)02-Feb-2013
Time (UTC)09:51
PlatformNot applicable
File nameX86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20623_none_da4bd69bfa2c57e5.manifest
File versionNot applicable
File size64,443
Date (UTC)02-Feb-2013
Time (UTC)08:30
PlatformNot applicable
File nameX86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16518_none_0f08f3b8bb74b76a.manifest
File versionNot applicable
File size811,870
Date (UTC)02-Feb-2013
Time (UTC)09:55
PlatformNot applicable
File nameX86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20623_none_0f82bf25d49ef472.manifest
File versionNot applicable
File size811,870
Date (UTC)02-Feb-2013
Time (UTC)08:09
PlatformNot applicable
File nameX86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16518_none_a42db0472d5e8705.manifest
File versionNot applicable
File size52,689
Date (UTC)02-Feb-2013
Time (UTC)09:56
PlatformNot applicable
File nameX86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20623_none_a4a77bb44688c40d.manifest
File versionNot applicable
File size52,689
Date (UTC)02-Feb-2013
Time (UTC)08:21
PlatformNot applicable
File nameX86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_70a237f98a8b8a76.manifest
File versionNot applicable
File size96,585
Date (UTC)02-Feb-2013
Time (UTC)09:51
PlatformNot applicable
File nameX86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20623_none_711c0366a3b5c77e.manifest
File versionNot applicable
File size96,585
Date (UTC)02-Feb-2013
Time (UTC)08:30
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameAmd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16518_none_35f0a6b2995f8c13.manifest
File versionNot applicable
File size64,451
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
File nameAmd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20623_none_366a721fb289c91b.manifest
File versionNot applicable
File size64,451
Date (UTC)02-Feb-2013
Time (UTC)09:35
PlatformNot applicable
File nameAmd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16518_none_6b278f3c73d228a0.manifest
File versionNot applicable
File size811,872
Date (UTC)02-Feb-2013
Time (UTC)11:20
PlatformNot applicable
File nameAmd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20623_none_6ba15aa98cfc65a8.manifest
File versionNot applicable
File size811,872
Date (UTC)02-Feb-2013
Time (UTC)09:23
PlatformNot applicable
File nameAmd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16518_none_004c4bcae5bbf83b.manifest
File versionNot applicable
File size52,693
Date (UTC)02-Feb-2013
Time (UTC)12:12
PlatformNot applicable
File nameAmd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20623_none_00c61737fee63543.manifest
File versionNot applicable
File size52,693
Date (UTC)02-Feb-2013
Time (UTC)09:03
PlatformNot applicable
File nameAmd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_ccc0d37d42e8fbac.manifest
File versionNot applicable
File size96,599
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
File nameAmd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20623_none_cd3a9eea5c1338b4.manifest
File versionNot applicable
File size96,599
Date (UTC)02-Feb-2013
Time (UTC)09:35
PlatformNot applicable
File nameWow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_d7157dcf7749bda7.manifest
File versionNot applicable
File size90,888
Date (UTC)02-Feb-2013
Time (UTC)09:52
PlatformNot applicable
File nameWow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20623_none_d78f493c9073faaf.manifest
File versionNot applicable
File size90,888
Date (UTC)02-Feb-2013
Time (UTC)08:16
PlatformNot applicable
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Properties

Article ID: 2812822 - Last Review: March 29, 2013 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows RT
Keywords: 
kbfix kbsurveynew kbexpertiseadvanced atdownload KB2812822

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