Article ID: 2820068 - View products that this article applies to.
When you try to install Microsoft SQL Server 2008 R2 Service Pack 2 (SP2) or Microsoft SQL Server 2012 by using InstallShield or a bootstrapping application, the installation process freezes.
This occurs because InstallShield or the bootstrapping application keeps open some Windows Installer handlers when you run the SQL Server setup. Therefore, the installation process freezes.
To work around this issue, run the SQL Server Setup program directly from the SQL Server installation media without wrapping the Setup program inside InstallShiled or a bootstrapping application.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 2820068 - Last Review: March 11, 2013 - Revision: 1.0