Can't install SQL Server by using InstallShield or bootstrapping application

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Article ID: 2820068 - View products that this article applies to.
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Symptoms

When you try to install Microsoft SQL Server by using InstallShield or a bootstrapping application, the installation process freezes.

Note This issue also occurs on Microsoft SQL Server 2012 Service Pack 2 (SP2).

Cause

This occurs because InstallShield or the bootstrapping application keeps open some Windows Installer handlers when you run the SQL Server setup. Therefore, the installation process freezes.

Workaround

To work around this issue, run the SQL Server setup program directly from the SQL Server installation media without wrapping the Setup program inside InstallShiled or a bootstrapping application.

For SQL Server 2014 and SQL Server 2012 SP2 and later versions, run the SQL Sever setup program together with SkipInstallerRunCheck command line parameter to skip Windows Installer handle check:
Setup.exe /SkipInstallerRunCheck

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2820068 - Last Review: June 10, 2014 - Revision: 2.0
Applies to
  • Microsoft SQL Server 2008 R2 Service Pack 2, when used with:
    • Microsoft SQL Server 2012 Analysis Services
    • Microsoft SQL Server 2012 Business Intelligence
    • Microsoft SQL Server 2012 Developer
    • Microsoft SQL Server 2012 Enterprise
    • Microsoft SQL Server 2012 Express
  • Microsoft SQL Server 2012 Service Pack 2
  • Microsoft SQL Server 2012 Service Pack 1, when used with:
    • Microsoft SQL Server 2012 Standard
    • Microsoft SQL Server 2012 Web
    • SQL Server 2012 Enterprise Core
  • Microsoft SQL Server 2014 Enterprise
  • Microsoft SQL Server 2014 Developer
  • Microsoft SQL Server 2014 Standard
  • Microsoft SQL Server 2014 Express
Keywords: 
kbsurveynew kbexpertiseadvanced kbqfe kbfix KB2820068

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