Exchange UM-disabled user cannot check call logs on an Aries or Tanjay telephone that is running Lync Phone Edition

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Article ID: 2828830 - View products that this article applies to.
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Symptoms

Assume that a user has an Aries or Tanjay telephone that is running Lync Phone Edition. Additionally, assume that Exchange Unified Messaging (UM) is disabled for the user. When the user tries to check call logs on the telephone, the user receives the following error message on the telephone screen:
Your account is not configured for Exchange Unified Messaging. Please contact your support team.

Resolution

To resolve the issue, install one of the following cumulative updates:
  • 2819315 Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2013
  • 2819320 Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: April 2013
  • 2819322 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: April 2013
  • 2819325 Description of the cumulative update for Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 telephones: April 2013

More information

For more information about how to integrate On-Premises UM and Lync Server 2010, go to the following Microsoft website:
How to integrate On-Premises Unified Messaging and Lync Server 2010
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2828830 - Last Review: April 18, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync Phone Edition for Aastra 6721ip and Aastra 6725ip
  • Microsoft Lync Phone Edition for HP 4110 and HP 4120
  • Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
  • Microsoft Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2828830

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