Certain JPEG images cannot be displayed after you install update 2670838 on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer

Article translations Article translations
Article ID: 2836502 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

Assume that you install update 2670838 on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. When you use an application to open a JPEG image, the application cannot decode the JPEG image. Therefore, the JPEG image is not displayed.

This issue occurs when the JPEG image is a non-progressive compressed JPEG image whose components span multiple scans.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from the Windows Update website:
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Collapse this tableExpand this table
Operating systemUpdate
All supported x86-based versions of Windows 7
Collapse this imageExpand this image
Download
Download the update package now.
All supported x64-based versions of Windows 7
Collapse this imageExpand this image
Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
Collapse this imageExpand this image
Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

Collapse this imageExpand this image
assets folding start collapsed
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionService branch
    6.2.9200.16548GDR
    6.2.9200.20652LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Windowscodecs.dll6.2.9200.165481,338,88012-Apr-201308:18x86
Windowscodecs.dll6.2.9200.206521,319,42412-Apr-201308:18x86
Collapse this imageExpand this image
assets folding end collapsed
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Windowscodecs.dll6.2.9200.165481,627,64804-Apr-201306:32x64
Windowscodecs.dll6.2.9200.206521,589,76004-Apr-201306:33x64
Windowscodecs.dll6.2.9200.165481,338,88012-Apr-201308:18x86
Windowscodecs.dll6.2.9200.206521,319,42412-Apr-201308:18x86
Collapse this imageExpand this image
assets folding end collapsed
Collapse this imageExpand this image
assets folding end collapsed

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about 2670838, click the following article number to view the article in the Microsoft Knowledge Base:
2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

Additional file information

Collapse this imageExpand this image
assets folding start collapsed

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot applicable
File size1,448
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_bb54d760f49a8ceb414c1ffcb925b43d_31bf3856ad364e35_7.1.7601.18127_none_2624810263039247.manifest
File versionNot applicable
File size700
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_e3d31c41d06685c2f6100066f28dbe7c_31bf3856ad364e35_7.1.7601.22297_none_4a3ea35b9ef109b3.manifest
File versionNot applicable
File size700
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.18127_none_89f1b03d8a4c6cd0.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:11
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.22297_none_8a2f9d94a3a2d031.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:19
PlatformNot applicable
Collapse this imageExpand this image
assets folding end collapsed
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameAmd64_548b4c0a414013d43d02a0cd476d4d86_31bf3856ad364e35_7.1.7601.22297_none_1ecc734b9954acd9.manifest
File versionNot applicable
File size1,048
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_c2acecc7ee909091d21fb9936427e71a_31bf3856ad364e35_7.1.7601.18127_none_f0647e17290dc7dc.manifest
File versionNot applicable
File size1,048
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.18127_none_e6104bc142a9de06.manifest
File versionNot applicable
File size92,413
Date (UTC)12-Apr-2013
Time (UTC)15:15
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.22297_none_e64e39185c004167.manifest
File versionNot applicable
File size92,413
Date (UTC)12-Apr-2013
Time (UTC)14:45
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,456
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.18127_none_89f1b03d8a4c6cd0.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:11
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.22297_none_8a2f9d94a3a2d031.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:19
PlatformNot applicable
Collapse this imageExpand this image
assets folding end collapsed
Collapse this imageExpand this image
assets folding end collapsed

Properties

Article ID: 2836502 - Last Review: June 11, 2013 - Revision: 1.0
Applies to
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
Keywords: 
kbfix atdownload kbexpertiseadvanced kbsurveynew KB2836502

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com