When you open a Web page, one or more pictures (graphics or images) may not be displayed. Instead, a red X or a placeholder may appear instead of the pictures.

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Use the following methods to resolve the problem.

These methods are intended for beginning to intermediate computer users.

Method 1: See whether the image is available on another Web site

Perhaps the image that you are trying to view is not available on the Web site that you are visiting and nothing is wrong with Internet Explorer. If only certain images are missing, the Web site that you are visiting might be experiencing problems and the Web page itself is broken.

Method 2 : Clear temporary Internet files

To clear temporary Internet files, follow these steps:

Internet Explorer 7

1.	Start Internet Explorer 7.
2.	On the Tools menu, click Delete Browsing History.
3.	In the Delete Browsing History dialog box, click Delete Files.

Internet Explorer 6 and earlier versions

1.	On the Tools menu, click Internet Options.
2.	On the General tab, click Delete Files under Temporary Internet files.
3.	Click to select the Delete all offline content check box, and then click OK.
4.	Click OK to close the Internet Options dialog box.

Method 3: Verify that the Show Pictures option has not been turned off

To do this, follow these steps:

1.	On the Tools menu, click Internet Options.
2.	Click the Advanced tab, and then verify that the Show Pictures check box is selected under Multimedia.
3.	Click OK.

Method 4: Enable scripting, ActiveX controls, cookies, and Java programs

To do this, follow these steps:

1.	On the Tools menu, click Internet Options.
2.	Click the Security tab, and then click Default Level (if it is available) for the zone that contains the Web page (for example, the Internet zone).
3.	If you are using Internet Explorer 6, click the Privacy tab, and then click Default (if it is available).

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Advanced troubleshooting

These methods are intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:

Method 1: Verify that the image type is supported by Internet Explorer

Right-click the red X or the placeholder for the image, and then click Properties. Verify that the image type is supported by Internet Explorer by examining the Type or Address (URL) values in the Properties dialog box. For example, a Graphics Interchange Format (GIF) file lists GIF Image for the Type value. The Address (URL) value ends with .gif. Internet Explorer displays images with .art, .wmf, .emf, .png, .mov, .xbm, .avi, .mpg, .gif, .jpg, .mpeg, and .bmp extensions.

Method 2: Make sure that the Toggle Images.exe Web accessory is not present and disabling images

If you have the Toggle Images.exe Web accessory installed, click the Toggle Images.exe link on the Links toolbar to turn on images.

Note If the Links bar is not visible, right-click a blank area of the toolbar and verify that there is a check make next to Links. If the Toggle Images.exe link is not visible on the Links bar, click the arrow with two angle brackets on the rightmost side of the Links bar.

Method 3: Make sure that a third-party Internet security, firewall, or cookie-blocking program is not causing the problem

If you are using a third-party Internet security, firewall, or cookie-blocking program, contact the manufacturer of the program for information about how to enable scripting, ActiveX controls, cookies, Java programs, advertisements, and HTTP referral information. For example, if you have Norton Internet Security (NIS) or Norton Personal Firewall (NPF) installed, visit the following Symantec Corporation Web sites for additional information about the various settings in these products that could cause the behavior that this article describes: If you access the Internet through a local area network (LAN), contact the administrator of your LAN to verify that scripting, ActiveX controls, cookies, Java programs, advertisements, and HTTP referral information are not blocked by a firewall or by other security features on the network.

Method 4: Enable the Auto-Select encoding option

On the View menu, point to Encoding. If a check mark does not appear next to Auto-Select, click Auto-Select.

Method 5: Make sure that the encoding option is set to the correct language

On the View menu, point to Encoding, and then click the appropriate language for the Web page that you are trying to view. For example, if the Web page is in English (United States), click Western European (ISO) or click Western European (Windows). If the required language is not available on the View menu, follow these steps to add it:

1.	On the Tools menu, click Internet Options.
2.	On the General tab, click Languages, and then click Add.
3.	Click the appropriate language, and then click OK.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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This behavior can occur if one of the following conditions is true:

•	The Web page includes an image type that is not supported by Internet Explorer.
•	The Show Pictures check box is not selected on the Advanced tab of the Internet Options dialog box, or the Toggle Images.exe Web accessory was used to disable images in Internet Explorer.
•	The image is displayed based on a script, an ActiveX control, a cookie, a Java program, or HTTP referral information, and your computer or network is configured to block one or more of these features. For example, you may have Internet Explorer or Symantec Corporation Norton Internet Security (NIS) or Norton Personal Firewall (NPF) 2002 configured to block one or more of these features.
•	Internet Explorer cannot determine the character set (also known as the code page or encoding) that is used by the Web page, or a file or registry key that is required to display the Web page with the appropriate character set may be missing or damaged. By default, Internet Explorer uses the character set that is specified in the HTTP content type that is returned by the server, the character set that is specified by the meta element in the Web page document, or your Encoding preference if no HTTP content type is returned by the server and no meta element is specified in the Web page document.

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