Article ID: 2843571 - View products that this article applies to.
Notice
We have identified a compatibility issue that occurs when you use the Microsoft Dynamics CRM 2011 Client for Outlook with Update Rollup 15 applied against a Dynamics CRM 2013 server. This issue does not affect Dynamics CRM 2011 servers. A new Update Rollup 15 client has been published that supports connecting to a Microsoft Dynamics CRM 2013 server. We recommend that customers upgrade to the new client in order to prevent version compatibility issues in the future. The new client is designated by “-v2” in the package name. This update can be applied on the original update rollup 15 or any earlier update rollup of CRM 2011 for Microsoft Outlook.


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INTRODUCTION

Update Rollup 15 for Microsoft Dynamics CRM 2011 is available. This article describes the hotfixes and updates that are included in this update rollup.

This rollup is available for all languages that are supported by Microsoft Dynamics CRM 2011.

Notes
  • Update Rollup 11 or later must be installed on the CRM server in order for Update Rollup 15 to be installed on any CRM for Outlook or Email Router clients and remain compatible.
  • This Update Rollup also includes many CRM for Outlook Client improvements.
  • For previous supportability and functionality introductions, see the individual Update Rollup articles that are listed at Microsoft Dynamics CRM 2011 updates and hotfixes.
Update Rollup 15 for Dynamics CRM 2011 provides the following improvements:
  • It includes a new feature that is scheduled to be delivered with Microsoft Dynamics CRM 2013. This feature moves the CRM client-specific workload into its own process so that it no longer shares memory with the Microsoft Office Outlook process. This feature is also known as Process Isolation.
  • It includes an upgrade to Microsoft SQL Server for Windows CE 4.0 for better memory management, better caching, and connection enhancements.
  • It updates the CRM for Outlook configuration files to make the CRM for Outlook SDF files compatible with SQL Server for Windows CE 4.0.
  • It materializes the Address Book Provider to reduce performance issues that are caused by large address books.
  • It limits the amount of active open forms.
  • It provides a MAPI Lock time-out.
  • It hard codes a previous registry setting that prevented pinned views from pulling down information to local SQL CE cache. This new DisableMapiCaching setting defaults to a value of 1. For more information about the behavior of this setting, see Slow Performance When Pinning Views in Microsoft Dynamics CRM

    Note This value can be overridden by modifying the DisableMapiCaching setting in the OrgDbOrgSettings tool if the critical update has been applied to the Dynamics CRM server. For more information, see OrgDBOrgSettings Tool for Microsoft Dynamics CRM 2011.

More information

Build number and file names for this update rollup

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Rollup packageBuild numberFile name (32-bit editions)File name (64-bit editions)
Microsoft Dynamics CRM 2011 Server5.0.9690.3731Not applicableCRM2011-Server-KB2843571-LangID-amd64.exe
Microsoft Dynamics CRM 2011 for Microsoft Office Outlook5.0.9690.3739CRM2011-Client-KB2843571-v2-ENU-LangID-i386.exeCRM2011-Client-KB2843571-v2-ENU-LangID-amd64.exe
Microsoft Dynamics CRM 2011 E-mail Router5.0.9690.3731CRM2011-Router-KB2843571-LangID-i386.exeCRM2011-Router-KB2843571-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Language Pack5.0.9690.3731CRM2011-Mui-KB2843571-LangID-i386.exeCRM2011-Mui-KB2843571-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Reporting Extensions5.0.9690.3731Not applicableCRM2011-Srs-KB2843571-LangID-amd64.exe

Update rollup information

Update Rollup 15 for Microsoft Dynamics CRM 2011 is available for on-premises customers.

The following file is available for download from the Microsoft Download Center:
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Download
Download the 2843571 package now.

Installation information

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Important You cannot import a database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version of Microsoft Dynamics CRM 2011 into a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or an earlier version of Microsoft Dynamics CRM 2011.

Windows Update installation

Use Windows Update to automatically install Update Rollup 15 for Microsoft Dynamics CRM 2011. This update rollup will be available on Windows Updates in October 2013.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites:
Turn automatic updating on or off

Change how Windows installs or notifies you about updates

To install Update Rollup 15 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:
  1. Click Start, and then type Update in the Start Search box.
  2. In the list of results, click Windows Update.
  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.
  5. Click Install updates.
  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installation

To manually install Update Rollup 15 for Microsoft Dynamics CRM 2011, follow these steps.
  1. Go to the following Microsoft Update Catalog website:
    Microsoft Update Catalog
  2. In the Search box, type 2843571, and then click Search.
  3. Click Add to add the update to the basket.
  4. Click Download.
  5. Click Browse, specify the folder to which you want to download the update, and then click OK.
  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
  7. When the update is downloaded to the location that you specified, click Close.
For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, exit any existing Microsoft Dynamics CRM sessions, and then start a new Microsoft Dynamics CRM session.
  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version of Microsoft Dynamics CRM 2011 installed to apply this update rollup. For more information about Update Rollup 6, click the following article number to view the article in the Microsoft Knowledge Base:
2600640 Update Rollup 6 for Microsoft Dynamics CRM 2011 is available
For information about compatibility, click the following article number to view the article in the Microsoft Knowledge Base:

2669061 Microsoft Dynamics CRM Compatibility List

Restart requirement

If you are prompted to restart the computer, do this after you apply the update rollup.

Removal information

You can uninstall Update Rollup 15 from a server that is running Microsoft Dynamics CRM. However, make sure that you back up your databases before you uninstall Update Rollup 15. For more information, go to the following Microsoft Developer Network (MSDN) websites:
Create a full database backup (SQL Server)
Back Up and Restore of System Databases (SQL Server)

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Issues that are resolved in Update Rollup 15 for Microsoft Dynamics CRM 2011

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Update Rollup 15 resolves the following issues:
  • New organization setting to disable presence for Contacts.
  • Report Editor User Interface edit buttons for Categories, Related Record Types and Display have button displaying "..." intended for editing the field options.
  • After the General and Administration tabs user focus moves to the address bar before returning to the form.
  • When a view list is opened, focus is not placed on the options and you cannot tab or use the arrow keys.
  • Dashboard Tab Ordering is incorrect.
  • Custom Entities are not available for Appointment lookup fields.
  • Menu not navigable with the keyboard when using screen reader.
  • Dynamics CRM 2011 SharePoint 2010 List Web Part Ignored When Using Metadata Managed Columns.
  • There are two tabs which are untitled frames on the new dashboard editing page when tabbing off the Name field.
  • Slow performance logging into the CRM for Outlook client when the organization has a large amount of teams. I.E. 5000 teams.
  • When qualifying a Lead using the Sales Refresh forms in Microsoft Dynamics CRM 2011, the contact information is missing from the newly created Opportunity form.
  • Performance issues when adding or removing a team member due to the p_SystemUserBuEntityMapReinit stored procedure.
  • A blank page appears with an "Error on page" message in the Internet Explorer window when running a custom report on a custom view.
  • Lookup view of the Site entity is not sorted correctly.
  • The CRM for Outlook client intermittently removes the due date from appointments.
  • Amounts of Opportunity Products are not calculated if Opportunity Revenue is "User Provided".
  • After upgrade to Update Rollup 12 you receive an error when trying to modify a workflow by deleting a condition from a Check Condition or Wait step. This error occurs if the Check Condition or Wait Condition contains a condition for a lookup field that was previously existing in the step. The error is as follows:

    This process cannot be created, updated or activated because it was created outside the Microsoft Dynamics CRM Web application. Your organization does not allow this type of workflow.
  • Users can select inactive queues under My Work | Queues when they should not appear here.
  • When you leverage retrieve multiple optimizations in CRM 2011 and you request data from CRM using the 2007 endpoint those requests may result in errors if deletion state code attributes are automatically included in the list of columns to be retrieved. These deletion state code attributes are added automatically for backward compatibility to CRM 2007 endpoint requests.
  • Business required Currency field shows original value on mobile express when saving as blank.
  • SDK- FetchXmlToQueryExpressionRequest does not work after Update Rollup 11.
  • When creating a many-to-many relationship using both sides of the relationship as the same entity, the fields can be dragged and dropped to certain places on the navigation menu; however, they will continue to appear at the bottom.
  • After installing Update Rollup 12 there is an error using User Saved Views in Service Calendar. "Record is unavailable
    The requested record was not found or you do not have sufficient permissions to view it."
  • The Service Activity page becomes very slow when using Internet Explorer 8 after Update Rollup 12.
  • When you run a report against all records on all pages for an entity shown in a sub area on an entity form, the report will not execute.
  • Goal entity's Actual and In-Progress Associated Views are incorrect.
  • Unable to create copies of emails in Microsoft Dynamics CRM when prompted: "This e-mail is already being tracked in Microsoft Dynamics CRM. Do you want to create a copy of this item in Microsoft Dynamics CRM?"
  • Loading order of web resource script files is not respected after Update Rollup 12.
  • Reports started rendering with incorrect results after COD applied for running reports on a view with a related entity.
  • Unable to select, copy, and paste lookup text after Update Rollup 12.
  • DOM elements are being leaked in FilterPopup base class.
  • DOMElement _elmNavigationInstructions in Ribbon causing memory leak.
  • _elmLarge DOM Element in Ribbon Toggle Button Control not disposed causing memory leak.
  • Service Calendar not refreshing.
  • Records with a custom N:1 relationship to connections fail to merge. "Unexpected Error. An error has occured. Error Code 0x80040216"
  • Records with a custom N:1 relationship to connections fail to merge. Updates made in connection record will not be cascaded to reciprocal connection record.
  • DOMElement _elmScrollCurtain and _elmStoredFocus in Ribbon causing memory leak.
  • Recurring Meetings Start Time change synchronization issue from Outlook to CRM.
  • Many unnecessary spaces in the email body of Email Activities.
  • Notification is incorrectly shown for child dialogs.
  • Tasks do not appear in Activities view if User is assigned to team in Child BU.
  • CRM Mobile Express saving numeric/currency values with incorrect CrmCultureInfo.
  • POA table not cleaned up after deleting related Activity types.
  • Jscript logic issue on Phone Call Activity.
  • CRM 2011 UR11 Critical Update Causes Dashboard Views Not to Refresh.
  • Error on Dynamic export when Advanced Find linked entity filtered on Date field.
  • Getting error "Table alias 'alias name' is not unique" when opening certain views.
  • Unable to save a check condition or wait condition step if lookup condition exists on step.
  • Custom duration fields are defaulted to 1 minute after Update Rollup 12.
  • "Contains" and "Does Not Contain" workflow data filters are not available post Update Rollup 12.
  • Post Update Rollup 12, the SetFocus called after form is enabled for user interaction cancels navigation.
  • Set regarding broken when using CRM 4.0 client with CRM 2011 Update Rollup 12 server.
  • Grid View Selector DOM Elements are being leaked.
  • CRM 2011 Outlook Client goes to "Online" state automatically when in offline mode.
  • Post Update Rollup 12 Offline Synchronization Filters resets the Outlook Synchronization Filters unexpectedly.
  • Records with a custom N:1 relationship to connections fail to merge.
  • Updates made in connection record will not be cascaded to reciprocal connection record.
  • Link-entity filter criteria not shown in UI when a link-entity column is added first.
  • When you use the CRM client for Outlook 32-bit, you may notice high memory usage and once memory increases to much Outlook may exit unexpectedly.
  • CRM client for Outlook exits unexpectedly after navigating to CRM folders and opening CRM records. (form Isolation)
  • Scheduling Alert warning missing post Update Rollup 12.
  • DOM element event handlers are not being removed in all places causing memory leaks.
  • Lync presence icon absent in Grid View/Form controls.
  • Appointment owner changes to an attendee that synchronizes the appointment first.
  • Group Policy causing white screen for lookup in Outlook Client.
  • Sending Mail Merge To More Than 3000 Recipients Causes Errors. “An error has occurred in Microsoft Dynamics CRM Mail Merge.”
  • Server is queried for Duplicate detection settings on every record when Outlook goes Online.
  • KBs word wrap getting ignored when a / is at end of line.
  • If field is used twice on a form, merge fails if field is null in the child.
  • QualifyMember message not available in the plugin registration.
  • DOMElements being leaked out of Ribbon Group.
  • Ribbon Tooltips Are Leaking DOM Elements.
  • Email Router: Attachment file name of incoming emails is coming with GUID appended in it.
  • Import managed solution fails when contains custom activity attribute changes.
  • Duplicate detection return no records when tracking contact from Outlook.
  • IE10: Notification cannot display while first click “Export” button on “Export Data to Excel” wizard in Outlook client.
  • Deleting pinned views can corrupt TabOrderXml causing rending issues in Outlook.
  • Exporting Application ribbon contains duplicate value in XML.
  • Exporting Reports Opens Window Outside of CRM client for Outlook.
  • Report page cannot work when the report is created with existing file on outlook client.
  • UR14 Outlook Client fails to synchronize contacts after reconfigure.
  • Outlook task removes due date intermittently.
  • After upgrade to UR12 you receive an error when trying to modify a workflow by deleting a condition from a Check Condition or Wait step.
  • Applying Update Rollup 14 for Microsoft Dynamics CRM 2011 causes several database updates to not be applied if the system had Update Rollup 13 applied previously.
  • After installing the Update Rollup 11 Critical Update for the Microsoft Dynamics CRM 2011 Client For Outlook, grids are no longer being refreshed.
  • After installing the Update Rollup 11 Critical Update for the Microsoft Dynamics CRM 2011 Client For Outlook, grids are no longer being refreshed.
  • SetStateRequest for KB Article should need prvWriteArticle privilege.
  • Outlook crashes in this scenario: Install UR6 -> Patch to UR11 -> Patch to UR11 + -> Uninstall Patch UR11+
  • Outlook Client failing to install patch when machine name/ domain are longer than 125 characters with Error code:1638
  • Report page does not work when the report is created with existing file on outlook client.
  • Set Regarding not returning record after applying Update Rollup 11 Critical Update.
  • WebFormsHost process does not allow to open forms once recycling of processes is complete in Terminal Service scenario.
  • Publishing CRM report failed as parent report already links to another report with same name.

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Hotfixes and updates that you must enable or configure manually

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Update Rollup 15 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 14 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 13 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 12 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:


Sync the private property from Outlook appointments to Microsoft Dynamics CRM 2011 with Update Rollup 13

Update Rollup 11 for Microsoft Dynamics CRM 2011 fixes the following issue that you must manually resolve you install Update Rollup 11 for Microsoft Dynamics CRM 2011:


Microsoft Dynamics CRM E-mail Router Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment

Update Rollup 10 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 8 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:
2651621 You experience poor performance when you use Find Available Times in Microsoft Dynamics CRM 2011
Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:
2664150 How to control PrincipalObjectAccess table growth in CRM 2011
To clean up the PrincipalObjectAccess table after you install Update Rollup 6, follow the steps in the following Microsoft Knowledge Base article:
2741514 Slow performance when pinning views in Microsoft Dynamics CRM
Update Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:
2535245 You experience slow performance when you perform RetrieveMultiple queries on large datasets in Microsoft Dynamics CRM 2011
Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Update Rollup 15 File Information

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Click here to download Update Rollup 15 file information packages
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Properties

Article ID: 2843571 - Last Review: March 18, 2014 - Revision: 7.0
Applies to
  • Microsoft Dynamics CRM 2011
Keywords: 
kbqfe kbfix KB2843571

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