Article ID: 2853579 - View products that this article applies to.
Assume that Snapshot Protection mode is enabled on a computer that is running Windows Server 2012. When shadow copying fails, the computer crashes. Additionally, you receive the following Stop error message:
STOP: 0x0000004E (parameter1, parameter2 , parameter3 , parameter4 )
Note Not all "0x0000004E" Stop errors are caused by this problem.
For example, assume that you use Microsoft System Center 2012 Data Protect Manager to perform a backup operation. When the snapshot volume runs out of memory or disk space, you encounter this issue.
This issue occurs because the Volume Shadow Copy driver (Volsnap.sys) does not clean up I/O Request Packets (IRPs) correctly when a "Device not connected" error occurs in the I/O operation.
Update informationTo resolve this issue, install the Windows 8 and Windows Server 2012 update rollup 2855336. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2855336/ )Windows RT, Windows 8, and Windows Server 2012 update rollup: July 2013
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates