Email message attachments are removed incorrectly on an Exchange Server 2010 Edge Transport server

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Article ID: 2855809 - View products that this article applies to.
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Symptoms

Assume that you have a Microsoft Exchange Server 2010 Edge Transport server that has the Attachment Filter agent enabled. A user outside your organization sends you an email message that contains a Microsoft Office file type attachment, such as .docx, .xlsx, .xls and so on. In this situation, the attachment is removed unexpectedly when you receive the email message.

Cause

This issue occurs because the Edge Transport Attachment Filter agent incorrectly considers the attachment as an invalid file, and then removes it.

Resolution

To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

Workaround

To work around this issue, use one of the following methods.

Method 1

Run the following cmdlet to disable the Attachment Filter agent on the Edge Transport server:
Disable-TransportAgent -Identity "Attachment Filtering Agent"

Method 2

Add a key to the Edgetransport.exe.config file to ignore certain invalid file type attachments on the Edge Transport server. To do this, follow these steps:
  1. Stop the Transport service.
  2. Locate the EdgeTransport.exe.config file. By default, this file is located along the following path: 
    C:\Program Files\Microsoft\Exchange Server\V14\Bin\
  3. Add the following key between the <appSettings> element and the </appSettings> element of the EdgeTransport.exe.config file:
    <add key="AllowInvalidAttachment" value="true" />
  4. Restart the Transport service.
  5. Verify that this issue is resolved. To do this, send an email message together with an attachment that contains the affected file type. Make sure that this email message is processed correctly by using the updated Edge Transport server.
Note If the AllowInvalidZipInAttachmentFilterAgent key is also set in the EdgeTransport.exe.config file, the AllowInvalidZipInAttachmentFilterAgent key takes precedence over the AllowInvalidAttachment key.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to configure the attachment filtering, go to the following Microsoft website:
How to configure attachment filtering
For more information about the EdgeTransport.exe.Config file, go to the following Microsoft website:
General information about the EdgeTransport.exe.config file
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
945046 You receive an NDR message when you send an e-mail message by using an Exchange Server 2007 Edge server

Properties

Article ID: 2855809 - Last Review: July 5, 2013 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2855809

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