No missed call notification when a caller hangs up a PSTN call before the call is answered in a Lync Server 2010 environment

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Article ID: 2861320 - View products that this article applies to.
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Consider the following scenario:
  • A manager configures a Microsoft Lync 2010 client to forward calls to a delegate in a Microsoft Lync Server 2010 environment.
  • The manager receives a Public Switched Telephone Network (PSTN) call.
  • The Lync 2010 client for the delegates starts ringing.
  • The caller hangs up before a delegate answers the call.
In this scenario, the manager and the delegate do not receive a missed call notification in Outlook.


To resolve this issue, install the following cumulative update:
2860700 Description of the cumulative update for Lync Server 2010: July 2013


Article ID: 2861320 - Last Review: July 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
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