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Symptoms

Consider the following scenario:

  • A manager configures a Microsoft Lync 2010 client to forward calls to a delegate in a Microsoft Lync Server 2010 environment.

  • The manager receives a Public Switched Telephone Network (PSTN) call.

  • The Lync 2010 client for the delegates starts ringing.

  • The caller hangs up before a delegate answers the call.

In this scenario, the manager and the delegate do not receive a missed call notification in Outlook.

Resolution

To resolve this issue, install the following cumulative update:

2860700 Description of the cumulative update for Lync Server 2010: July 2013

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