You cannot send an RTF email message that contains an embedded picture to an external recipient in an Exchange Server 2010 SP3 environment

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Article ID: 2863310 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You apply Microsoft Exchange Server 2010 Service Pack 3 (SP3) on a Windows Server 2012 server.
  • You create a Rich Text Format (RTF) email message and insert a picture into the message body.
  • You try to send the email message to an external recipient.
In this scenario, the email message remains in the Submission queue and is not sent. Additionally, you receive the following error message when you run the Get-Queue cmdlet in Exchange Management Shell (EMS):
Last error: A storage transient failure had occurred during content conversion.

Cause

This issue occurs because Windows Server 2012 uses a new behavior in the transport pipeline.

Resolution

To resolve this issue, install the following update rollup:
2866475 Description of Update Rollup 2 for Exchange Server 2010 SP3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the Get-Queue cmdlet, go to the following Microsoft website:
General information about the Get-Queue cmdlet
For more information about the transport pipeline, go to the following Microsoft website:
General information about the transport pipeline

Properties

Article ID: 2863310 - Last Review: August 13, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2863310

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