Article ID: 2867081 - View products that this article applies to.
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Symptoms

When you establish a connection to a Windows Server 2012-based Remote Desktop Gateway (RD Gateway) server by using a UDP transport, RD Gateway may stop processing the connection.

Notes
  • RD Gateway starts to process the connection again after the RD Gateway service is restarted.
  • When this issue occurs, users cannot connect to the server-hosted desktops by using RD Gateway.

Resolution

To resolve this issue, install update rollup 2876415, or install the hotfix that is described in this article.

This hotfix is also available at Microsoft Update Catalog.

Update information

For more information about how to obtain update rollup 2876415, click the following article number to view the article in the Microsoft Knowledge Base:
2876415 Windows RT, Windows 8, and Windows Server 2012 update rollup: September 2013

Hotfix information

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Aaedge.dll6.2.9200.16673509,95223-Jul-201322:25x64
Aaedge.mofNot applicable1,26802-Jun-201214:30Not applicable
Aatspp.dll6.2.9200.1638481,92026-Jul-201203:04x64
Aatspp.mofNot applicable1,27102-Jun-201214:30Not applicable
Rap.xmlNot applicable89502-Jun-201214:30Not applicable
Tsgateway.xmlNot applicable42902-Jun-201214:30Not applicable
Tsgclean.exe6.2.9200.16384369,66426-Jul-201203:08x64
Tsproxy-edgeadapter-ppdlic.xrm-msNot applicable2,91024-Jul-201301:04Not applicable
Aaedge.dll6.2.9200.20781509,95224-Jul-201304:00x64
Aaedge.mofNot applicable1,26802-Jun-201214:30Not applicable
Aatspp.dll6.2.9200.1638481,92026-Jul-201203:04x64
Aatspp.mofNot applicable1,27102-Jun-201214:30Not applicable
Rap.xmlNot applicable89502-Jun-201214:30Not applicable
Tsgateway.xmlNot applicable42902-Jun-201214:30Not applicable
Tsgclean.exe6.2.9200.16384369,66426-Jul-201203:08x64
Tsproxy-edgeadapter-ppdlic.xrm-msNot applicable2,91024-Jul-201306:50Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
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File propertyValue
File nameAmd64_1782713ff4ff1df2b106fea6fea84744_31bf3856ad364e35_6.2.9200.16673_none_3f1bf564ad0630e9.manifest
File versionNot applicable
File size711
Date (UTC)24-Jul-2013
Time (UTC)12:53
PlatformNot applicable
File nameAmd64_66b5814633c343dab7948bd49d27a70c_31bf3856ad364e35_6.2.9200.20781_none_1adf400d85e2a2fb.manifest
File versionNot applicable
File size711
Date (UTC)24-Jul-2013
Time (UTC)12:53
PlatformNot applicable
File nameAmd64_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.2.9200.16673_none_96ddf022567247b6.manifest
File versionNot applicable
File size110,435
Date (UTC)24-Jul-2013
Time (UTC)12:53
PlatformNot applicable
File nameAmd64_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.2.9200.20781_none_975abc6d6f99d0c3.manifest
File versionNot applicable
File size110,435
Date (UTC)24-Jul-2013
Time (UTC)12:53
PlatformNot applicable
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Properties

Article ID: 2867081 - Last Review: September 11, 2013 - Revision: 3.0
Applies to
  • Windows Server 2012 Standard
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2867081

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