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Symptoms

On a Windows Vista Service Pack 2 (SP2)-based or Windows Server 2008 SP2-based computer, the computer crashes randomly. Additionally, you receive a Stop error message that resembles the following:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)

Notes

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "Stop 0x0000000A" errors are caused by this issue.

Cause

This issue occurs because an invalid entry is returned by Windows when the system retrieves the buffer control block (BCB) for a view.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista SP2 or Windows Server 2008 SP2.

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    23xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately


    in the "Additional file information for Windows Vista and for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Vista and of Windows Server 2008

File property

Value

File name

Csrsrv.dll

File version

6.0.6002.23209

File size

49,152

Date (UTC)

05-Sep-2013

Time (UTC)

09:25

Platform

x86

File name

Ntdll.dll

File version

6.0.6002.23209

File size

1,205,680

Date (UTC)

05-Sep-2013

Time (UTC)

17:33

Platform

x86

File name

Ntkrnlpa.exe

File version

6.0.6002.23209

File size

3,608,000

Date (UTC)

05-Sep-2013

Time (UTC)

09:49

Platform

Not applicable

File name

Ntoskrnl.exe

File version

6.0.6002.23209

File size

3,555,776

Date (UTC)

05-Sep-2013

Time (UTC)

09:49

Platform

Not applicable

File name

Smss.exe

File version

6.0.6002.23209

File size

64,512

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

For all supported x64-based versions of Windows Vista and of Windows Server 2008

File property

Value

File name

Csrsrv.dll

File version

6.0.6002.23209

File size

85,504

Date (UTC)

05-Sep-2013

Time (UTC)

10:22

Platform

x64

File name

Ntdll.dll

File version

6.0.6002.23209

File size

1,585,792

Date (UTC)

05-Sep-2013

Time (UTC)

17:27

Platform

x64

File name

Ntoskrnl.exe

File version

6.0.6002.23209

File size

4,664,768

Date (UTC)

05-Sep-2013

Time (UTC)

10:53

Platform

x64

File name

Smss.exe

File version

6.0.6002.23209

File size

75,776

Date (UTC)

05-Sep-2013

Time (UTC)

08:29

Platform

x64

File name

Ntvdm64.dll

File version

6.0.6002.23209

File size

16,384

Date (UTC)

05-Sep-2013

Time (UTC)

10:25

Platform

x64

File name

Wow64.dll

File version

6.0.6002.23209

File size

234,496

Date (UTC)

05-Sep-2013

Time (UTC)

10:28

Platform

x64

File name

Wow64cpu.dll

File version

6.0.6002.23209

File size

17,408

Date (UTC)

05-Sep-2013

Time (UTC)

10:28

Platform

x64

File name

Wow64win.dll

File version

6.0.6002.23209

File size

301,568

Date (UTC)

05-Sep-2013

Time (UTC)

10:28

Platform

x64

File name

Ntdll.dll

File version

6.0.6002.23209

File size

1,168,600

Date (UTC)

05-Sep-2013

Time (UTC)

17:27

Platform

x86

File name

Acwow64.dll

File version

6.0.6002.23209

File size

43,008

Date (UTC)

05-Sep-2013

Time (UTC)

09:24

Platform

x86

File name

Instnm.exe

File version

6.0.6002.23209

File size

7,680

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

File name

Ntvdm64.dll

File version

6.0.6002.23209

File size

14,336

Date (UTC)

05-Sep-2013

Time (UTC)

09:27

Platform

x86

File name

Setup16.exe

File version

3.1.0.1918

File size

26,112

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

File name

User.exe

File version

6.0.6002.23209

File size

2,560

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

File name

Wow32.dll

File version

6.0.6002.23209

File size

5,120

Date (UTC)

05-Sep-2013

Time (UTC)

09:28

Platform

x86

For all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Csrsrv.dll

File version

6.0.6002.23209

File size

148,480

Date (UTC)

05-Sep-2013

Time (UTC)

08:54

Platform

IA-64

File name

Ntdll.dll

File version

6.0.6002.23209

File size

2,569,712

Date (UTC)

05-Sep-2013

Time (UTC)

17:21

Platform

IA-64

File name

Ntoskrnl.exe

File version

6.0.6002.23209

File size

9,461,184

Date (UTC)

05-Sep-2013

Time (UTC)

09:24

Platform

IA-64

File name

Smss.exe

File version

6.0.6002.23209

File size

159,232

Date (UTC)

05-Sep-2013

Time (UTC)

07:27

Platform

IA-64

File name

Ia32exec.bin

File version

6.5.6524.0

File size

8,262,048

Date (UTC)

15-Mar-2011

Time (UTC)

07:45

Platform

Not applicable

File name

Ntvdm64.dll

File version

6.0.6002.23209

File size

27,648

Date (UTC)

05-Sep-2013

Time (UTC)

08:57

Platform

IA-64

File name

Wow64.dll

File version

6.0.6002.23209

File size

523,264

Date (UTC)

05-Sep-2013

Time (UTC)

08:59

Platform

IA-64

File name

Wow64cpu.dll

File version

6.0.6002.23209

File size

43,008

Date (UTC)

05-Sep-2013

Time (UTC)

08:59

Platform

IA-64

File name

Wow64win.dll

File version

6.0.6002.23209

File size

617,984

Date (UTC)

05-Sep-2013

Time (UTC)

08:59

Platform

IA-64

File name

Wowia32x.dll

File version

6.5.6563.0

File size

88,576

Date (UTC)

05-Sep-2013

Time (UTC)

08:59

Platform

IA-64

File name

Ntdll.dll

File version

6.0.6002.23209

File size

1,168,600

Date (UTC)

05-Sep-2013

Time (UTC)

17:21

Platform

x86

File name

Acwow64.dll

File version

6.0.6002.23209

File size

43,008

Date (UTC)

05-Sep-2013

Time (UTC)

09:24

Platform

x86

File name

Instnm.exe

File version

6.0.6002.23209

File size

7,680

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

File name

Ntvdm64.dll

File version

6.0.6002.23209

File size

14,336

Date (UTC)

05-Sep-2013

Time (UTC)

09:27

Platform

x86

File name

Setup16.exe

File version

3.1.0.1918

File size

26,112

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

File name

User.exe

File version

6.0.6002.23209

File size

2,560

Date (UTC)

05-Sep-2013

Time (UTC)

07:50

Platform

x86

File name

Wow32.dll

File version

6.0.6002.23209

File size

5,120

Date (UTC)

05-Sep-2013

Time (UTC)

09:28

Platform

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File property

Value

File name

X86_8916a2c5b258c778f37292eeadf637e8_31bf3856ad364e35_6.0.6002.23209_none_637970a52e03f819.manifest

File version

Not applicable

File size

717

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

X86_abffcb17a607ea4f0d2b949ceb40ed89_31bf3856ad364e35_6.0.6002.23209_none_2c9c43c5054e5eeb.manifest

File version

Not applicable

File size

1,370

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

X86_e2ee2aab50df87442a877cc8c586a43f_31bf3856ad364e35_6.0.6002.23209_none_49123e506fc3af3b.manifest

File version

Not applicable

File size

694

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_cc003922bb998903.manifest

File version

Not applicable

File size

3,079

Date (UTC)

05-Sep-2013

Time (UTC)

10:08

Platform

Not applicable

File name

X86_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_5b4fe05f12699350.manifest

File version

Not applicable

File size

5,257

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23209_none_6ea963bdca5ef9a2.manifest

File version

Not applicable

File size

17,806

Date (UTC)

05-Sep-2013

Time (UTC)

10:09

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23209_none_8676fbb044a4043c.manifest

File version

Not applicable

File size

7,654

Date (UTC)

05-Sep-2013

Time (UTC)

10:05

Platform

Not applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_aeb3aa1a2f6d86f4.manifest

File version

Not applicable

File size

28,589

Date (UTC)

05-Sep-2013

Time (UTC)

10:09

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File property

Value

File name

Amd64_2d5cd6024ea1db78d89177fd5176604a_31bf3856ad364e35_6.0.6002.23209_none_5cdad75a418f5f23.manifest

File version

Not applicable

File size

1,038

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Amd64_c60ee11c6c08dab69c8cb3bfc2425b4f_31bf3856ad364e35_6.0.6002.23209_none_6d66b515d66c562f.manifest

File version

Not applicable

File size

2,733

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Amd64_dd2c2f472908a58cdfbd44419bf80de3_31bf3856ad364e35_6.0.6002.23209_none_e2c5669525b1efc9.manifest

File version

Not applicable

File size

721

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_281ed4a673f6fa39.manifest

File version

Not applicable

File size

3,083

Date (UTC)

05-Sep-2013

Time (UTC)

11:18

Platform

Not applicable

File name

Amd64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_b76e7be2cac70486.manifest

File version

Not applicable

File size

5,263

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23209_none_cac7ff4182bc6ad8.manifest

File version

Not applicable

File size

16,512

Date (UTC)

05-Sep-2013

Time (UTC)

11:20

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23209_none_e2959733fd017572.manifest

File version

Not applicable

File size

7,656

Date (UTC)

05-Sep-2013

Time (UTC)

11:13

Platform

Not applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_0ad2459de7caf82a.manifest

File version

Not applicable

File size

28,884

Date (UTC)

05-Sep-2013

Time (UTC)

11:19

Platform

Not applicable

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_c6bd65aaa5e88a39.manifest

File version

Not applicable

File size

14,803

Date (UTC)

05-Sep-2013

Time (UTC)

11:16

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_32737ef8a857bc34.manifest

File version

Not applicable

File size

2,142

Date (UTC)

05-Sep-2013

Time (UTC)

10:02

Platform

Not applicable

File name

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_c1c32634ff27c681.manifest

File version

Not applicable

File size

5,829

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_1526eff01c2bba25.manifest

File version

Not applicable

File size

11,978

Date (UTC)

05-Sep-2013

Time (UTC)

10:02

Platform

Not applicable

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_d1120ffcda494c34.manifest

File version

Not applicable

File size

14,040

Date (UTC)

05-Sep-2013

Time (UTC)

10:03

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_1a053a1ae5d02ce3e391b5a7d99862a6_31bf3856ad364e35_6.0.6002.23209_none_0859e346986dd40d.manifest

File version

Not applicable

File size

719

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Ia64_4b4968ac2900282fbaa9fbb0983b8ad3_31bf3856ad364e35_6.0.6002.23209_none_ad1dcc435d0f2c02.manifest

File version

Not applicable

File size

2,728

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Ia64_9e922b935d151ef2fdd6e86ec74e3cc7_31bf3856ad364e35_6.0.6002.23209_none_bc0904bd682ad964.manifest

File version

Not applicable

File size

1,036

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Ia64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_cc01dd18bb9791ff.manifest

File version

Not applicable

File size

3,081

Date (UTC)

05-Sep-2013

Time (UTC)

09:45

Platform

Not applicable

File name

Ia64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_5b51845512679c4c.manifest

File version

Not applicable

File size

5,260

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23209_none_6eab07b3ca5d029e.manifest

File version

Not applicable

File size

16,819

Date (UTC)

05-Sep-2013

Time (UTC)

09:46

Platform

Not applicable

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23209_none_86789fa644a20d38.manifest

File version

Not applicable

File size

7,655

Date (UTC)

05-Sep-2013

Time (UTC)

09:43

Platform

Not applicable

File name

Ia64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_aeb54e102f6b8ff0.manifest

File version

Not applicable

File size

28,879

Date (UTC)

05-Sep-2013

Time (UTC)

09:46

Platform

Not applicable

File name

Ia64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_6aa06e1ced8921ff.manifest

File version

Not applicable

File size

17,489

Date (UTC)

05-Sep-2013

Time (UTC)

09:44

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_32737ef8a857bc34.manifest

File version

Not applicable

File size

2,142

Date (UTC)

05-Sep-2013

Time (UTC)

10:02

Platform

Not applicable

File name

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_c1c32634ff27c681.manifest

File version

Not applicable

File size

5,829

Date (UTC)

05-Sep-2013

Time (UTC)

17:44

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_1526eff01c2bba25.manifest

File version

Not applicable

File size

11,978

Date (UTC)

05-Sep-2013

Time (UTC)

10:02

Platform

Not applicable

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_d1120ffcda494c34.manifest

File version

Not applicable

File size

14,040

Date (UTC)

05-Sep-2013

Time (UTC)

10:03

Platform

Not applicable



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