Article ID: 2890844 - View products that this article applies to.
Consider the following scenario:
Cannot sign in. Please verify your sign-in address, domain\user name, and password, and then try again. Ensure that your domain domainName was entered correctly.
This issue occurs because an operation that checks error code fails. The operation fails because the root certificate expired. Therefore, the telephone does not download the new root certificate.
To resolve this issue, install the following cumulative update, as appropriate for the telephone that you use:
Article ID: 2890844 - Last Review: October 7, 2013 - Revision: 1.0
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