You receive a "Word couldn't send mail because of MAPI failure" error message when you try to send a Word document as an e-mail attachment in Word 2002

When you attempt to send a Word document as an e-mail attachment in Word, an error message similar to the following may appear:

The current MAPI session was closed, and Word is no longer able to connect to that MAPI session

Use one of the following methods to resolve this problem:

Method 1: Restart your MAPI e-mail program

Restart your MAPI e-mail program and then send your document from Word.

Method 2: Save and close the document and Word, and then restart Word

Save and close your document and then quit and restart Word. Word will establishe a new MAPI session, allowing you to send your document.

There is a problem with your fax setup

If you receive this error message when you attempt to send a fax, there may be a problem with the way your fax software is set up.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base: