Article ID: 291174 - View products that this article applies to.
This article was previously published under Q291174
When you attempt to print a Microsoft Word document or send the document as a fax, you may receive the following error message:
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
No printers are installed. To install a printer, point to Settings on the Windows Start menu, click Printers, and then double-click Add Printer. Follow the instructions in the wizard.
You may receive this message even though you have a printer installed.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
There is no default printer driver installedIf you have a printer connected to the computer, but you do not have a default printer set up, use the Add Printer Wizard to install your printer and set it as the default.
If your printer is installed already, follow these steps.
A printer driver is damaged and requires reinstallationYou need your Microsoft Windows CD-ROM, the printer driver disk, or the CD-ROM from the printer vendor to complete this procedure.
The Win.ini file has incorrect, duplicate, or missing entriesYou may need to correct the Win.ini file. To complete this procedure, you need to know the name of your printer driver.
NOTE: This cause does not apply to Windows Vista, to Microsoft Windows 2000, or to Microsoft Windows XP. The Win.ini file is used in Microsoft Windows 98 and in Microsoft Windows Millennium Edition (Me) to load certain settings for the system. In Windows Vista, in Microsoft Windows 2000, and in Microsoft Windows XP, the Win.ini file is used for backwards compatibility.
The Win.ini file is damaged, or there are other problems with the fileIf the previous methods fail, you must create a new Win.ini file. Use this last method only after you attempt the previous methods.
NOTE: This cause does not apply to Windows Vista, to Windows 2000, or to Windows XP. The Win.ini file is used in Windows 98 and in Windows Millennium Edition (Me) to load certain settings for the system. In Windows Vista, in Windows 2000, and in Windows XP, the Win.ini file is used for backwards compatibility.
IBM Client Access/400 software is installedThis error message can occur when you have the IBM Client Access/400 software installed. You can resolve the problem by uninstalling the IBM Client Access/400 software, but this may not be an ideal solution in most cases.
To help resolve this problem, contact IBM to determine whether you have the latest available patch.
There is a problem with the way that your fax software is set upIf you receive this error message when you attempt to send a fax, there may be a problem with the way that your fax software is set up. If your fax software is provided by a third party, refer to the documentation included with the software, or use the links in the "More Information" section of this article to locate the manufacturer of your fax software.
Word 2002For more information about printing problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/291336/ )How to troubleshoot printing problems in Word 2002 (Part 1)
(http://support.microsoft.com/kb/291344/ )How to troubleshoot printing problems in Word 2002 (Part 2)
Word 2003 and Word 2007For more information about printing problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/826862/ )How to troubleshoot printing problems in Word 2007 or in Word 2003
Vendor informationFor information about how to contact your vendor, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.