Article ID: 2916759 - View products that this article applies to.
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Symptoms

In a Remote Desktop Protocol (RDP) remote session, when you click the Close button to close Internet Explorer 10, the user interface of Internet Explorer 10 is closed. However, the IExplorer.exe process and the IExplorer.exe *32 process are still running on the Remote Desktop Services server. This behavior prevents the RDP session from closing on the client computer. After this issue occurs, a blank background screen is displayed on the client computer.

Resolution

Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:
http://www.microsoft.com/technet/security/current.aspx
Note This update was first included in security update 2898785.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2898785 MS13-097: Cumulative security update for Internet Explorer: December 10, 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

Properties

Article ID: 2916759 - Last Review: December 12, 2013 - Revision: 2.0
Applies to
  • Internet Explorer 10
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2916759

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