Symptoms
On a computer that is running Windows 8 or Windows RT, you may experience the following issues.Â
Note You cannot upgrade to Windows 8.1 Enterprise or volume-licensed installations of Windows 8.1 from the Windows Store. For more information about upgrading to Windows 8.1, click the following article number to view the article in the Microsoft Knowledge Base:
2871389 Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT
Issue 1
In the Windows Store, you try to upgrade from Windows 8 to Windows 8.1 or from Windows RT to Windows RT 8.1. However, you cannot find a way to perform the upgrade.
Note A spotlight advertisement for upgrading should be displayed on the home page of the Windows Store.
Issue 2
After you click the Windows 8.1 or Windows RT 8.1 upgrade notification, the Windows Store is opened automatically. However, a few seconds later, the home page of the Windows Store is displayed without the update spotlight.
Note If you wait for 15 minutes or longer and then browse away from and back to the home page of Windows Store, you may see the spotlight advertisement for the upgrade.
Resolution
Update information
How to obtain this update
Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x86-based versions of Windows 8 |
|
|
All supported x64-based versions of Windows 8 |
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update, you must be running Windows 8 or Windows RT.
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT and Windows 8 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.16 xxx
Windows RT and Windows 8
RTM
GDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT and Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Resources.pri |
Not applicable |
8,544 |
02-Nov-2012 |
02:21 |
Not applicable |
|
Windows store.lnk |
Not applicable |
2,028 |
02-Nov-2012 |
00:22 |
Not applicable |
|
Winstore.ui.winmd |
Not applicable |
14,336 |
02-Jul-2013 |
23:43 |
Not applicable |
|
Winstoreui-ppdlic.xrm-ms |
Not applicable |
2,885 |
07-Dec-2013 |
05:22 |
Not applicable |
|
Winstoreui.dll |
6.2.9200.16774 |
670,208 |
07-Dec-2013 |
04:25 |
Not applicable |
|
Windows.applicationmodel.store.dll |
6.2.9200.16774 |
142,336 |
07-Dec-2013 |
04:25 |
Not applicable |
|
Windows.applicationmodel.store.testingframework.dll |
6.2.9200.16774 |
130,560 |
07-Dec-2013 |
04:25 |
Not applicable |
|
Wsshared.dll |
6.2.9200.16774 |
564,736 |
07-Dec-2013 |
04:25 |
Not applicable |
For all supported x86-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Resources.pri |
Not applicable |
8,544 |
02-Nov-2012 |
02:29 |
Not applicable |
|
Windows store.lnk |
Not applicable |
2,028 |
02-Nov-2012 |
00:25 |
Not applicable |
|
Winstore.ui.winmd |
Not applicable |
14,336 |
02-Jul-2013 |
23:45 |
Not applicable |
|
Winstoreui-ppdlic.xrm-ms |
Not applicable |
2,885 |
08-Dec-2013 |
03:51 |
Not applicable |
|
Winstoreui.dll |
6.2.9200.16774 |
669,184 |
07-Dec-2013 |
05:15 |
x86 |
|
Windows.applicationmodel.store.dll |
6.2.9200.16686 |
143,872 |
15-Aug-2013 |
22:43 |
x86 |
|
Windows.applicationmodel.store.testingframework.dll |
6.2.9200.16774 |
124,928 |
07-Dec-2013 |
05:15 |
x86 |
|
Wsshared.dll |
6.2.9200.16774 |
562,688 |
07-Dec-2013 |
05:15 |
x86 |
For all supported x64-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Resources.pri |
Not applicable |
8,544 |
02-Nov-2012 |
02:30 |
Not applicable |
|
Windows store.lnk |
Not applicable |
2,028 |
02-Nov-2012 |
00:24 |
Not applicable |
|
Winstore.ui.winmd |
Not applicable |
14,336 |
02-Jul-2013 |
23:44 |
Not applicable |
|
Winstoreui-ppdlic.xrm-ms |
Not applicable |
2,885 |
08-Dec-2013 |
02:49 |
Not applicable |
|
Winstoreui.dll |
6.2.9200.16774 |
818,176 |
07-Dec-2013 |
06:37 |
x64 |
|
Windows.applicationmodel.store.dll |
6.2.9200.16693 |
198,656 |
16-Aug-2013 |
05:21 |
x64 |
|
Windows.applicationmodel.store.testingframework.dll |
6.2.9200.16774 |
163,840 |
07-Dec-2013 |
06:37 |
x64 |
|
Wsshared.dll |
6.2.9200.16774 |
688,640 |
07-Dec-2013 |
06:37 |
x64 |
|
Windows.applicationmodel.store.dll |
6.2.9200.16686 |
143,872 |
15-Aug-2013 |
22:43 |
x86 |
|
Windows.applicationmodel.store.testingframework.dll |
6.2.9200.16774 |
124,928 |
07-Dec-2013 |
05:15 |
x86 |
|
Wsshared.dll |
6.2.9200.16774 |
562,688 |
07-Dec-2013 |
05:15 |
x86 |
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows RT and Windows 8
Additional files for Windows RT
|
File property |
Value |
|---|---|
|
File name |
Arm_3444b2afc27b50a99d8149b0092054a8_31bf3856ad364e35_6.2.9200.16774_none_7bcee914a5aab2e0.manifest |
|
File version |
Not applicable |
|
File size |
703 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
|
File name |
Arm_3a1dbaa786db6d783610260c56912420_31bf3856ad364e35_6.2.9200.16774_none_a1aaf53331191500.manifest |
|
File version |
Not applicable |
|
File size |
701 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
|
File name |
Arm_microsoft-windows-store-client-ui_31bf3856ad364e35_6.2.9200.16774_none_b51557e034d71f06.manifest |
|
File version |
Not applicable |
|
File size |
64,146 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
|
File name |
Arm_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_ed9cdc1410b90d38.manifest |
|
File version |
Not applicable |
|
File size |
30,809 |
|
Date (UTC) |
07-Dec-2013 |
|
Time (UTC) |
14:38 |
Additional files for all supported x86-based versions of Windows 8
|
File property |
Value |
|---|---|
|
File name |
X86_8fd33d6666c10b333a56ccdbe340e80c_31bf3856ad364e35_6.2.9200.16774_none_11f7e62890a1b25a.manifest |
|
File version |
Not applicable |
|
File size |
701 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
|
File name |
X86_ee3693893c1ef830616855dfc365a614_31bf3856ad364e35_6.2.9200.16774_none_013a850092aa5438.manifest |
|
File version |
Not applicable |
|
File size |
703 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
|
File name |
X86_microsoft-windows-store-client-ui_31bf3856ad364e35_6.2.9200.16774_none_b512e58834da0040.manifest |
|
File version |
Not applicable |
|
File size |
64,146 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
|
File name |
X86_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_ed9a69bc10bbee72.manifest |
|
File version |
Not applicable |
|
File size |
30,812 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:25 |
Additional files for all supported x64-based versions of Windows 8
|
File property |
Value |
|---|---|
|
File name |
Amd64_354161dbbf6c64f41db3dd5529743f6a_31bf3856ad364e35_6.2.9200.16774_none_c1216e00eec57e00.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:28 |
|
File name |
Amd64_fc872e7808774a61256d7c1e1c4b0e59_31bf3856ad364e35_6.2.9200.16774_none_bd52256daa13f0bd.manifest |
|
File version |
Not applicable |
|
File size |
1,050 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:28 |
|
File name |
Amd64_microsoft-windows-store-client-ui_31bf3856ad364e35_6.2.9200.16774_none_1131810bed377176.manifest |
|
File version |
Not applicable |
|
File size |
64,154 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:28 |
|
File name |
Amd64_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_49b9053fc9195fa8.manifest |
|
File version |
Not applicable |
|
File size |
30,816 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:28 |
|
File name |
X86_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_ed9a69bc10bbee72.manifest |
|
File version |
Not applicable |
|
File size |
30,812 |
|
Date (UTC) |
08-Dec-2013 |
|
Time (UTC) |
13:28 |
