Article ID: 2920006 - View products that this article applies to.
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Symptoms

You install Microsoft SQL Server 2012 on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. When Setup calls the NetQueryServiceAccount function to check whether the account that is being used for Setup is a managed service account, Setup stops responding indefinitely.

Cause

This problem occurs because the NetQueryServiceAccount function tries to make an LDAP bind to each domain controller in the forest as it is chasing a referral.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8, Windows Server 2012, Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

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The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

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Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.20xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Netlogon.dll6.2.9200.20978634,88001-Mar-201408:05x86
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For all supported x64-based versions of Windows 8 and Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Netlogon.dll6.2.9200.20978744,44801-Mar-201408:16x64
Netlogon.dll6.2.9200.20978634,88001-Mar-201408:05x86
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Windows 7 and Windows Server 2008 R2 file information and notes

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Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 1 . 22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Netlogon.dll6.1.7601.22553567,29628-Dec-201302:01x86
Nlsvc.mofNot applicable2,87310-Jun-200921:29Not applicable
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For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Netlogon.dll6.1.7601.22553699,90428-Dec-201302:25x64
Nlsvc.mofNot applicable2,87310-Jun-200920:47Not applicable
Netlogon.dll6.1.7601.22553567,29628-Dec-201302:01x86
Nlsvc.mofNot applicable2,87310-Jun-200921:29Not applicable
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For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Netlogon.dll6.1.7601.225531,158,14428-Dec-201301:34IA-64
Nlsvc.mofNot applicable2,87310-Jun-200920:52Not applicable
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Additional file information

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Additional file information for Windows 8 and Windows Server 2012

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Additional files for all supported x86-based versions of Windows 8
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,583
Date (UTC)03-Mar-2014
Time (UTC)18:56
PlatformNot applicable
File nameX86_85432c41f8ef681f184ff2d51ffa86a1_31bf3856ad364e35_6.2.9200.20978_none_e49f8eac42f94f44.manifest
File versionNot applicable
File size705
Date (UTC)03-Mar-2014
Time (UTC)18:56
PlatformNot applicable
File nameX86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20978_none_fafb3a8122728810.manifest
File versionNot applicable
File size38,622
Date (UTC)01-Mar-2014
Time (UTC)09:03
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
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File propertyValue
File nameAmd64_76121dada6a9ce3fd549430bbfca77ea_31bf3856ad364e35_6.2.9200.20978_none_38e3fa7d8c1b78c5.manifest
File versionNot applicable
File size709
Date (UTC)03-Mar-2014
Time (UTC)18:56
PlatformNot applicable
File nameAmd64_de9a5686a363857b8970f49ca41506c8_31bf3856ad364e35_6.2.9200.20978_none_6a36f51496c37163.manifest
File versionNot applicable
File size709
Date (UTC)03-Mar-2014
Time (UTC)18:56
PlatformNot applicable
File nameAmd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20978_none_5719d604dacff946.manifest
File versionNot applicable
File size38,628
Date (UTC)01-Mar-2014
Time (UTC)11:05
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,802
Date (UTC)03-Mar-2014
Time (UTC)18:56
PlatformNot applicable
File nameWow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20978_none_616e80570f30bb41.manifest
File versionNot applicable
File size19,021
Date (UTC)01-Mar-2014
Time (UTC)09:02
PlatformNot applicable
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Additional file information for Windows 7 and Windows Server 2008 R2

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Additional files for all supported x86-based versions of Windows 7
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File nameX86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_001c6551af7b1413.manifest
File versionNot applicable
File size35,989
Date (UTC)28-Dec-2013
Time (UTC)02:29
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameAmd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_5c3b00d567d88549.manifest
File versionNot applicable
File size35,995
Date (UTC)28-Dec-2013
Time (UTC)02:53
PlatformNot applicable
File nameWow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_668fab279c394744.manifest
File versionNot applicable
File size16,596
Date (UTC)28-Dec-2013
Time (UTC)02:16
PlatformNot applicable
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_001e0947af791d0f.manifest
File versionNot applicable
File size35,992
Date (UTC)28-Dec-2013
Time (UTC)02:18
PlatformNot applicable
File nameWow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_668fab279c394744.manifest
File versionNot applicable
File size16,596
Date (UTC)28-Dec-2013
Time (UTC)02:16
PlatformNot applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Properties

Article ID: 2920006 - Last Review: April 8, 2014 - Revision: 2.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows 8 Enterprise
  • Windows 8
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows 7 Service Pack 1
  • Windows Server 2008 R2 Service Pack 1
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2920006

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