Store.exe crashes if you create a deeply nested subfolder in Outlook

Article ID: 2920549 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When you create a deeply nested subfolder in Microsoft Outlook in Microsoft Exchange Server 2010 environment, an infinitely nested subfolder path is created. When a service tries to retrieve the nested subfolder path, the Store.exe process crashes on the Mailbox server. 

Cause

This issue occurs because the Store.exe process searches for the parent folder recursively if the folder is not the root folder. This causes a stack overflow to occur intermittently.

Resolution

To resolve this issue, install the following update rollup:
2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2920549 - Last Review: May 29, 2014 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2920549

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com