Article ID: 2921482 - View products that this article applies to.
When you use a Surface 2 device, you are prompted to enter your BitLocker recovery key after you turn on or restart the device or you resume the device from the sleep state. These messages may be random or they may occur every time that you try to restore the device to operation.
Note These BitLocker-related messages are the only visible symptom. This problem does not affect your system in any other way.
To resolve this problem, install an update that is now available for the Surface 2 device.
How to obtain this update
Windows UpdateThis update is available from Windows Update
Note This issue does not affect the Surface Pro 2. This update applies only to the Surface RT 2.
PrerequisitesThere are no prerequisites to install this update.
Restart requirementYou may be prompted to restart your Surface 2 device after you apply this update.
Update replacement informationThis update does not replace a previously released update.
To retrieve your BitLocker recovery key if you do not have it available, follow these steps:
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