Article ID: 2923766 - View products that this article applies to.
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Symptoms

Assume that you have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Window 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. The computer is installed with Intel Shark Bay platform GPU model that uses Embedded DisplayPort (eDP). In this situation, you encounter one of the following issues:

  • On a desktop, you plug out an external display device, such as a monitor, and then plug in the same or another monitor, it shows a black screen.
  • On a laptop, you close the lid of the laptop,and then open it, it shows a black screen.

Cause

This issue occurs because the system does not send a DxgkDdiCommitVidPn call when a display device is unplugged or a laptop lid is closed.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.1.7601.18391107,52012-Feb-201402:02x86
Dxgkrnl.sys6.1.7601.18391730,04812-Feb-201402:09x86
Dxgmms1.sys6.1.7601.18391219,07212-Feb-201402:09x86
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32Not applicable
Cdd.dll6.1.7601.22596107,52012-Feb-201402:08x86
Dxgkrnl.sys6.1.7601.22596730,56012-Feb-201402:14x86
Dxgmms1.sys6.1.7601.22596219,07212-Feb-201402:14x86
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32Not applicable
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For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.1.7601.17554144,38403-Feb-201111:25x64
Dxgkrnl.sys6.1.7601.18391985,53612-Feb-201402:40x64
Dxgmms1.sys6.1.7601.18391265,15212-Feb-201402:40x64
Lddmcore.ptxmlNot applicable1,15108-Jul-201018:22Not applicable
Cdd.dll6.1.7601.17514144,38420-Nov-201012:55x64
Dxgkrnl.sys6.1.7601.22596986,56012-Feb-201402:40x64
Dxgmms1.sys6.1.7601.22596265,15212-Feb-201402:40x64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable
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For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.1.7601.17514347,13620-Nov-201010:06IA-64
Dxgkrnl.sys6.1.7601.183912,506,17612-Feb-201401:57IA-64
Dxgmms1.sys6.1.7601.18391671,16812-Feb-201401:57IA-64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable
Cdd.dll6.1.7601.17514347,13620-Nov-201010:06IA-64
Dxgkrnl.sys6.1.7601.225962,508,73612-Feb-201401:59IA-64
Dxgmms1.sys6.1.7601.22596671,68012-Feb-201401:59IA-64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,867
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameX86_25c380377c967f5497451e1aecb5d272_31bf3856ad364e35_6.1.7601.18391_none_48185536ebbe738f.manifest
File versionNot applicable
File size722
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameX86_53689c291860d138f8f4a6a19ec01061_31bf3856ad364e35_6.1.7601.22596_none_9d9e33ac86304940.manifest
File versionNot applicable
File size696
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameX86_7cb6eb1a91f04f6778ae2063a5a1a1eb_31bf3856ad364e35_6.1.7601.22596_none_4684072c27e3bb3d.manifest
File versionNot applicable
File size722
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameX86_a8a847dd698935d5ea412b4e0039c581_31bf3856ad364e35_6.1.7601.18391_none_afa6e29417f67cfd.manifest
File versionNot applicable
File size696
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameX86_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_bf7d4f58bccea38a.manifest
File versionNot applicable
File size1,181
Date (UTC)12-Feb-2014
Time (UTC)02:37
PlatformNot applicable
File nameX86_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_c00bef7bd5e7bf2e.manifest
File versionNot applicable
File size1,181
Date (UTC)12-Feb-2014
Time (UTC)02:45
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_ad7667b84212915d.manifest
File versionNot applicable
File size13,193
Date (UTC)12-Feb-2014
Time (UTC)02:39
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_ae0507db5b2bad01.manifest
File versionNot applicable
File size13,193
Date (UTC)12-Feb-2014
Time (UTC)02:46
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File propertyValue
File nameAmd64_1f1880ea02655f684e99824a32a8bfe8_31bf3856ad364e35_6.1.7601.18391_none_69cfe94742a4dfc3.manifest
File versionNot applicable
File size700
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameAmd64_3ebb9c124b32eaf48e3ec6e801bd373f_31bf3856ad364e35_6.1.7601.18391_none_fc7f076345dcd123.manifest
File versionNot applicable
File size726
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameAmd64_64066fc68126819883af74436775f9fa_31bf3856ad364e35_6.1.7601.22596_none_ce333c3dc11a5d63.manifest
File versionNot applicable
File size700
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameAmd64_f530952af6082b4c8247e3e9521630ab_31bf3856ad364e35_6.1.7601.22596_none_873e7060d1820d7d.manifest
File versionNot applicable
File size726
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameAmd64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_1b9beadc752c14c0.manifest
File versionNot applicable
File size1,183
Date (UTC)12-Feb-2014
Time (UTC)03:05
PlatformNot applicable
File nameAmd64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_1c2a8aff8e453064.manifest
File versionNot applicable
File size1,183
Date (UTC)12-Feb-2014
Time (UTC)03:01
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_0995033bfa700293.manifest
File versionNot applicable
File size13,309
Date (UTC)12-Feb-2014
Time (UTC)07:31
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_0a23a35f13891e37.manifest
File versionNot applicable
File size13,309
Date (UTC)12-Feb-2014
Time (UTC)07:31
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,101
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File propertyValue
File nameIa64_0cfb8903520f63979f3b2168b29d3bd1_31bf3856ad364e35_6.1.7601.18391_none_33cf75e37426730b.manifest
File versionNot applicable
File size698
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameIa64_240b96211b6b65e114b5ce16bef716ca_31bf3856ad364e35_6.1.7601.22596_none_8009981a3f148ea2.manifest
File versionNot applicable
File size724
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameIa64_5ec360b6ced1d009a024ea4279b38480_31bf3856ad364e35_6.1.7601.22596_none_d44d197083da5e7a.manifest
File versionNot applicable
File size698
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameIa64_e8a1e3c875be360bef8b71d534cadb66_31bf3856ad364e35_6.1.7601.18391_none_9e054eb2cae40c3b.manifest
File versionNot applicable
File size724
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameIa64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_bf7ef34ebcccac86.manifest
File versionNot applicable
File size1,182
Date (UTC)12-Feb-2014
Time (UTC)02:25
PlatformNot applicable
File nameIa64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_c00d9371d5e5c82a.manifest
File versionNot applicable
File size1,182
Date (UTC)12-Feb-2014
Time (UTC)02:31
PlatformNot applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_ad780bae42109a59.manifest
File versionNot applicable
File size13,307
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_ae06abd15b29b5fd.manifest
File versionNot applicable
File size13,307
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,469
Date (UTC)12-Feb-2014
Time (UTC)07:24
PlatformNot applicable
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Third-party information disclaimer

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Properties

Article ID: 2923766 - Last Review: April 8, 2014 - Revision: 3.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows RT 8.1
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2923766

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